Collaborating with the team at Enabling Excellence towards different internal projects as well as external client engagements focused on leveraging AI for efficiency and productivity enhancements, as well as identifying and executing disruptive business model innovation opportunities.

Solution Delivery: Process analysis, solution design, and implementation of AI-driven driven automated solutions to increase productivity, efficiency, and data quality. Deep focus on defining critical requirements and designing boutique solutions aligned with corporate strategy.• Trained GPT on key analytical framework to allow for accurate analysis of business documentation to provide critical assessment, reducing evaluation time by +85%• Created automated workflows to support funnel activities, reducing manual steps by +40%, allowing client to shift personnel focus to lead generation activities• Delivered invoicing solution to ensure timely pre- and post- engagement billing, plus review invoice details and provide useful insights• Designed multiple custom GPTs and Chatbots trained on client-specific knowledgebase to support customers and generate trouble tickets delivering 24/7 automated support

Optimization & API: Lead team focused on reengineering application algorithms used to slot and allocate grocery and pharmacy product into warehouse more efficiently, and create more effective integration points for warehouse automation.

Led various projects to deliver critical technology solutions at scale to multiple clients in a range of industries with various business objectives, including system migration, internal and third-party integrations, and roadmap and feature release management. Interfaced between business and technical teams to deliver clear technical & operational requirements. Worked closely with solution architects and engineers to design and troubleshoot solutions. Used trusted model-based approach to quickly understand and assess business objectives, people/systems/data flows, UI, and data exchanges & transformations. Responsible for building relationship with clients at all levels, setting expectations, and proactively reporting status across multiple levels. Was instrumental in crafting high-quality, brand-centric, presentations, bid proposals, and videos ads.Experience with:Automation & iPaaS (Integration Platforms) including: AirTable, Boomi, Bubble, Celigo, WorkatoContent Management Systems, including: Alfresco, Magento, WordPressDesign Platforms, including: Adobe XD, Figma, Illustrator, Lucid, Photoshop, PremierProject Management tools, including: LiquidPlanner, Miro, Monday, Trello, Wrike

Established the PMO structure and implemented Agile framework. Responsible for aligning the executive steering committee, sponsors, and set department priorities. Directly responsible for key initiatives, including:API Integration solution to modernize internal integration between various applications, address data quality issues, utilize more robust third-party services for business and client visibility, and provide more flexible and useful integrations to clients.Invoice Monitoring and Management application to identify unallocated post-transaction expenses and unbilled charges to reduce Days Sales Outstanding and minimize revenue leakage.System Accounting and Government Reporting to bring our Italian operations in compliance with new governmental laws, including ACID-qualified invoice registration integration with government clearinghouses, specialized accounting and reporting for government-licensed transactions.Deployment of end-to-end technology solutions supporting domestic, international, and transborder clients, including integration of various systems including ERP, TMS, WMS, OMS, as well as creating best-in-class KPI dashboards/portals.

Led on-site technical and operational ERP and systems deployments for 3PL, 4PL, and Distribution clients throughout region, manage regional forecasts and roadmap, cultivate and develop junior team members. Successful high-visibility projects included:B2C & B2B Deployments - Managed various projects focused on conceptualization, development, and integration of apps to support different needs for major technology client. Services include visibility/tracking of repair centers and logistics, product trade-in program, and extended warranties. Managed offshore development teams, developed and delivered training to +200 users at +50 sites.Technology & Operational Deployments - Deployed warehouses in Argentina, Colombia, and Peru to support local repair/replace operations for major technology customer. Project scope included ERP and WMS configurations/localizations, custom app creation, and application integrations to support business.

Responsibilities included:Assemble project teams, including corporate (legal, HR, finance, systems compliance) and local (operations, management) SMEs.Review customer requirements, plan/host workshops to define and document all requirements to fine level of detail.Create internal Business Requirements and Functional Design documents, along with associated supporting documents such as process flows, project budget, estimated project P&L, etc.Establish, publish, and track project according to plan, and supporting project documentation, including project gantt charts, action item tracker, change request, and lessons learned logsProvide project status reports for executives and project team.Develop and deliver customer-facing presentationsInterface with HR and SMEs to design training plans, as well as create materials and deliver trainingManage launch of project through implementation and eventual transition to permanent account management teamReview all facets of deployment after transition to account team to ensure project is performing according to initial P&L projectionsAssist and support in creating process improvement plans where necessaryProject highlights include: Managed development/deployment of repair tracking application for reverse logistics clients used in all US warehouses, including internal/external customer training. Deployment of GS1 labeling/tracking program for major client. Program was deployed through all North American facilities and required significant programming throughout company WMS and middleware systems. Designed mail-based returns/exchange program for customer focused on video game market. Challenges included finding cost-effective and safe solutions for transportation and creating new/unique packaging to fit carrier requirements.

 Responsible for the development, deployment and management of training plan to support new software implementation throughout Americas region, training end- and super-users in multiple countries Ownership of full project lifecycle, including business case, project plan, and delivery Responsible for identifying and evaluating risks and developing appropriate contingency and mitigation plans to ensure project remains on-track and on-budget Managed cross-functional and multi-national teams to develop needed competencies of end-users, super-users, and training staff Successfully deployed projects focused on tender management, international routing, network footprint and project methodology training for employees Developed and installed various project tools, including Excel templates and Access databases to analyze, identify, and report various trends

 Responsible for time-sensitive delivery to stores in Western region from a two-shift warehouse, and managed 120+ unit trailer pool Increased load efficiency by 30% and decreased damage claims to lowest in network by developing a load plan and reorganizing the warehouse sorting areas Delivered flawless inventory while coordinating pre- and post-inventory loads to deliver to stores in conjunction with local inventory schedules

 Assessed and implemented SOPs and metrics to clarify operational goals, proper inventory rotation, productivity standards, and capacity for raw and finished goods warehouses Developed trend analysis and forecasting tools for order projections, COT, departmental shift, and employee performance Expanded shipping capacity and helped company repeatedly achieve figures for single-day, monthly, and quarterly shipping records

Managed routing, warehouse, and data entry teams.Worked with LEAN Implementation team.Responsible for cost effective and efficient routing of product.