Abisola Aderemi Email and Phone Number
As the Head of Customer Service, I am responsible for developing process and performance improvements to ensure the company delivers exceptional customer service.Presently, I lead a team of 10 responsible for delivering a premium customer service experience across multiple channels. My expertise spans;+ Customer Support and Issue Resolution+ Operations Management+ Search Engine Optimization (SEO)+ Customer Service Standardization, all of which contribute to my ability to enhance service consistency for retail customers across multiple branches.My proficiency with customer support tools such as Zendesk and Tawk.To, my ability to quickly learn proprietary software, has enabled me to deliver premium support experiences to customers, helping them resolve issues and maintain strong relationships with the brand.Additionally, I manage Shortleters, a proptech company that has been awarded Superhost status by Airbnb three times, reflecting our commitment to excellence in property management.Abisola holds a degree in Food Technology from the Federal University of Technology, Minna, and she is currently embarking on a Master’s program in Tourism, Events, and Hospitality.She is passionate about customer service, hospitality, pregnant women's welfare, and the economic development of informant and uneducated women in society.
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Head Of Customer ExperienceCardify Africa Nov 2022 - PresentIbadan, Oyo State, NigeriaResponsible for overseeing the seamless delivery of customer service across all touchpoints, ensuring that every interaction reflects the brand’s commitment to excellence, trust, and innovation.My focus is on developing and executing strategies that enhance customer satisfaction, loyalty, and advocacy while maintaining the highest service delivery standards.
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Managing DirectorShortleters Jun 2021 - PresentNigeria- Manage a team of 10 across the Quality Assurance department, Client Relationship department, Procurement and Operations department.- Oversee end of month meetings on target setting and implementation.- Manage shortleters apartments in Oyo State and Lagos state -
Head Of Customer ServiceLoadng Automated Systems Dec 2020 - PresentNigeria- Oversee the adoption of the support department’s vision, goals and objectives at all levels.- Managing both internal and external relationships on behalf of the customer support department as well as engaging in direct interactions with the business’s consumers.- Orchestrate continuous improvement of customer experience through the formulation or constant improvement of the approaches and strategies applied by the team.- Supervise day-to-day operations in the customer service department.- Create effective customer service procedures, policies, and standards.- Train new customer service agents. -
Customer Service RepresentativeLoadng Automated Systems Mar 2020 - Dec 2020Nigeria- Answer customer inquiries via phone, email, and in-person- Pitch ideas for improving customer care- Create and maintain reports about customer interactions- Attend monthly staff meetings - Develop a rapport with customers- Make recommendations to management to improve customer experience
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Classroom AssistantThe Fountain School, Otta Mar 2019 - Mar 2020Otta, Ogun, Nigeria
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Food Production Team MemberFood Concepts Plc Aug 2017 - Nov 2017Ibadan, Oyo, Nigeria -
Food TechnologistUniversity Of Ibadan Apr 2017 - Aug 2017Ibadan, Oyo, Nigeria
Abisola Aderemi Education Details
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Tourism And Hospitality Management -
Product Design -
Food Science And Technology -
The Polytechnic Of IbadanSurveying And Geoinformatics -
Command Day Secondary School, Odogbo, IbadanSsce
Frequently Asked Questions about Abisola Aderemi
What company does Abisola Aderemi work for?
Abisola Aderemi works for Cardify Africa
What is Abisola Aderemi's role at the current company?
Abisola Aderemi's current role is HOD, CS Department at Cardify Africa || MD at Shortleters.
What schools did Abisola Aderemi attend?
Abisola Aderemi attended Lead City University, Altschool Africa, Federal University Of Technology Minna, The Polytechnic Of Ibadan, Command Day Secondary School, Odogbo, Ibadan.
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Abisola Fawole-Aderemi
Lagos State, Nigeria
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