Abigail Vickers Email & Phone Number

London, United Kingdom

Provide operations support to the business in areas covering; HR and Health & Safety, IT, candidate management including contracts and compliance, event management and overseeing the office. She has over 10 years experience working in interim management.

London, United Kingdom

Working directly with the Management Team reporting to the Board I have responsibility across the main core of the business, which includes, Operations, HR, IT, CRM and Office Management. Main areas and achievements include:Operations: In 2015 moved the team of 20 from the office we had occupied for 7 years into serviced offices. Reported to the Board on all aspects of the move from sourcing offices, through to budget and organising the move outside of office hours to ensure minimum… Show more Working directly with the Management Team reporting to the Board I have responsibility across the main core of the business, which includes, Operations, HR, IT, CRM and Office Management. Main areas and achievements include:Operations: In 2015 moved the team of 20 from the office we had occupied for 7 years into serviced offices. Reported to the Board on all aspects of the move from sourcing offices, through to budget and organising the move outside of office hours to ensure minimum business disruption. HR: Initiated a new Induction process from business case for hire through to induction. Creating a checklist as well as an induction programme for staff on-boarding. Oversee the HR function with a dotted lined to the HR Director for the following: staff Pension scheme, Childcare vouchers, Holiday and Sickness, Healthcare and Dental Scheme, Staff Contracts and Inductions, Death in Service Scheme and Payroll.IT: Responsible for the company’s remote desktop contract with the IT supplier, ensuring updates and back-ups are maintained. Liaising with the IT helpdesk for any company wide issues and new staff log-ins.CRM: Maintain the company’s CRM system, ensuring the data is clean and that staff are following company procedures. Implemented a staff user guide, which details best practice and “how to”.Re-introduced companies QMP automating the process through the CRM system, using an online survey form. Compiling feedback and acting where necessary.CSR: Implemented a successful volunteering policy, as a result the company now has a 70% staff uptake. Won a Lord Mayor’s Dragon Award for our volunteering programme in 2015.Office Management: Budget responsibility and Delegated Authority for expenditure up to £1,500 per invoice. Areas include: yearly insurance renewal, mobile phone contracts, company credit cards, cash expenses and administering petty cash and health & safety.Also responsible for producing the contractual documents in relation to placements. Show less

London, United Kingdom

Provided team secretarial support to the Finance Director, COO, Finance Executive and Corporate Investment Director at Delancey who provide Real Estate Asset Management. Areas of responsibility included: diary management including both internal and external meetings, booking domestic and foreign travel. Updating internal offers database with property instructions when instructed by Surveyors. Quarterly updates of investor reporting websites. Maintaining loan debt and hedging schedules on a… Show more Provided team secretarial support to the Finance Director, COO, Finance Executive and Corporate Investment Director at Delancey who provide Real Estate Asset Management. Areas of responsibility included: diary management including both internal and external meetings, booking domestic and foreign travel. Updating internal offers database with property instructions when instructed by Surveyors. Quarterly updates of investor reporting websites. Maintaining loan debt and hedging schedules on a monthly basis with the Finance Executive. Producing monthly board packs and company booklets, presentations. Quarterly updating of Disaster Recovery packs and next of kin information. General administration duties, reception and secretarial relief during absences, yearly VDU assessments and expenses and raising purchase orders. Show less

London, United Kingdom

Provided full admin and secretarial support to the two negotiators and one Branch Manager in the Lettings Department of this Estate Agency in Limehouse Basin. Preparation and execution of all documentation relating to tenancies and renewal of contracts, file progression ensuring all criteria was met in order for the tenancy to commence, which included taking references, organising gas safety checks and liaising with property management in Hertforshire on any managed buildings. Other areas of… Show more Provided full admin and secretarial support to the two negotiators and one Branch Manager in the Lettings Department of this Estate Agency in Limehouse Basin. Preparation and execution of all documentation relating to tenancies and renewal of contracts, file progression ensuring all criteria was met in order for the tenancy to commence, which included taking references, organising gas safety checks and liaising with property management in Hertforshire on any managed buildings. Other areas of responsibility included: booking all viewings and valuations, invoicing and expenses, general administration of the office, uploading new properties on the company’s website portal, responding to enquires, registering new applicants, weekly marketing of properties and mass mail out targeting. Show less

London, United Kingdom

Provided full admin and secretarial support to the three negotiators and one Branch Manager in the Lettings Department of this Estate Agency in Shad Thames. Preparation and execution of all documentation relating to tenancies and renewal of contracts, file progression ensuring all criteria was met in order for the tenancy to commence. Other areas of responsibility included: booking viewings and valuations, client liaison with both landlords and tenants, general administration duties, uploading… Show more Provided full admin and secretarial support to the three negotiators and one Branch Manager in the Lettings Department of this Estate Agency in Shad Thames. Preparation and execution of all documentation relating to tenancies and renewal of contracts, file progression ensuring all criteria was met in order for the tenancy to commence. Other areas of responsibility included: booking viewings and valuations, client liaison with both landlords and tenants, general administration duties, uploading new properties onto the company’s website portal, responding to email enquiries and registering new applicants. Show less

London, United Kingdom

Worked as a Training and Events Co-ordinator for the CIPD at their Central London training venue. Responsible for between 2 and 5 training courses and events per week, which included liaising with head office, booking catering and serving staff and equipment as appropriate. First point of contact at the venue and presented myself as an ambassador to all delegates, visitors and tutors, ensuring their needs were met. Responsible for all IT and AV equipment including basic maintenance, setting… Show more Worked as a Training and Events Co-ordinator for the CIPD at their Central London training venue. Responsible for between 2 and 5 training courses and events per week, which included liaising with head office, booking catering and serving staff and equipment as appropriate. First point of contact at the venue and presented myself as an ambassador to all delegates, visitors and tutors, ensuring their needs were met. Responsible for all IT and AV equipment including basic maintenance, setting up, and housekeeping functions. Compiled monthly analysis of training courses and delegate numbers and analysed all delegate feedback with line manager, following up where necessary.Other areas of responsibility included: petty cash, maintaining venue stock levels of stationery, canteen and housekeeping. Show less

London, United Kingdom

Front of house Co-ordinator for a boutique serviced office provider. Was responsible for all meeting room bookings for internal and external clients, organising catering, IT equipment. Invoiced clients on a monthly basis and chased debtors. Monthly reporting statistics outlining the performance of the meeting rooms. Provided cover in the Office Manager’s and Receptionist’s absence.

London, United Kingdom

Worked as the Receptionist at this Property Management Company in their Commercial Department in Central London. Working on their switchboard for the commercial and two subsidiary departments, general duties included: meeting and greeting visitors, diary keeping for the boardroom as well as surveyors, faxing, filing and archiving. Secretarial relief as and when required.