As the Head of IT, I lead and oversee IT Service Delivery for the operation, ensuring seamless integration, operational efficiency, and business growth by leveraging innovative technology solutions for customers, internal stakeholders, and partners.

As an SME and Data Analyst at LigaData, my primary responsibilities involve providing managed data services and products customized for mobile operators. These duties include:1. Conducting business understanding sessions with clients to comprehensively grasp their specific business requirements and leveraging past experiences to offer valuable recommendations and best practices.2. Identifying relevant data sources and performing lineage analysis to ensure alignment with the identified business requirements.3. Developing data models for both the foundational and analytics layers of the solution.4. Documenting the design process and conducting design reviews in collaboration with internal stakeholders and the client.5. Crafting ETL (Extract, Transform, Load) scripts to effectively extract, transform, and load data into the approved data model.6. Preparing comprehensive solution documents that cover the overall delivery of the project.

As a dedicated professional, I hold the responsibility for the development, modification, and maintenance of products and services on the Charging System and other associated Systems, which play a crucial role in facilitating efficient service delivery.Key Achievements:1. Demonstrated a strong track record of success by developing and delivering numerous value-adding products on the Charging System. These contributions have significantly enhanced the system's capabilities, positively impacting service delivery and customer satisfaction.2. Spearheaded the creation of multiple customer-facing USSD applications, effectively elevating the user experience. Through intuitive and user-friendly interfaces, these applications have successfully improved engagement and interactions with end-users.3. Exhibited versatility in software development by crafting internal solutions tailored to address the specific needs of the commercial and marketing departments. These bespoke software solutions have streamlined internal processes, enabling efficient operations and seamless collaboration.4. Proactively provided ad hoc support and consulting services to address various operational and business requirements. My expertise and problem-solving abilities have played a critical role in ensuring smooth operations and contributing to overall performance improvement.Tools & Technologies:Throughout my journey, I have skillfully employed a wide array of tools and technologies to achieve comprehensive solutions. My expertise spans C#, Java, JSP/Servlet, ASP.Net MVC, JavaScript, and Python. Additionally, I have a strong command of databases, utilizing MYSQL and SQL Server for efficient data management. Moreover, I am adept at Kennel SMS GW and comfortable working in Linux OS environments.

As the lead operator and administrator of OSS/BSS platforms, I have consistently demonstrated a high level of proficiency in managing critical systems, including the Convergent Billing System (CBS/OCS), Mobile Data Platform (PCRF, PCEF), Provisioning System, Prepaid Airtime Management System (both Card and Electronic), and various other VAS platforms. By ensuring direct integration with the charging system, I have facilitated seamless functionality and efficient operations, contributing to the organization's success.Furthermore, I have played a vital role in addressing internal software development needs, taking complete ownership of designing and implementing products, services, and solutions. By effectively tackling numerous business and operational requirements and challenges, I have made significant contributions to the organization's growth and success. The impactful solutions I delivered have not only improved performance but also streamlined overall operations, resulting in enhanced efficiency.My dedication and expertise have been instrumental in driving the success and growth of the organization. With a relentless focus on delivering high-quality solutions and a keen eye for optimizing processes, I continue to play a pivotal role in achieving the organization's objectives and maintaining its position as a leader in the market.

Having undergone specialized training and certification by NCR Corporation in Cyprus, I am well-versed in NCR APTRA Advance NDC 3.4 Software, XFS, Security & EMV Exits. In my role, I took charge of leading the commissioning, installation, and configuration of NCR SelfServ ATMs, VeriFone & Sagem POS terminals at client banks' sites. My focus was on ensuring the seamless functioning and smooth integration of these terminals with the central payment switching system, guaranteeing optimal performance and reliability.In addition to my technical responsibilities, I also played a key role in pre-sales activities, preparing solutions for various tenders related to card-based payment solutions. My expertise in understanding client requirements and designing tailored solutions contributed to the success of these tenders and strengthened the organization's position in the market.With a deep understanding of advanced payment technologies and a commitment to delivering exceptional service, I consistently ensured that the solutions I implemented met the highest standards of security, efficiency, and customer satisfaction. My hands-on experience and technical acumen have been instrumental in providing top-notch services to clients and driving the organization's success in the payment solutions domain.