Alexandra Bizerova Email & Phone Number

Sofia, BG

Sofia, Sofia City, Bulgaria

Setting up team from scratch, leading Scrum and QA teams. Launching new neo-bank and its products on the market

Bulgaria

Leading the Bulgarian consulting team responsible for Digital Banking Transformation:- Being responsible for recruitment, budgeting and day-to-day guidance of the Digital Banking Transformation team in Bulgaria.- Actively participate in opportunity generation, proposal preparation and presentations for current and future clients.- Expand current portfolio.

Bulgaria

• Overseeing all the projects in a program to ensure the program goals are met by providing the needed decision-making to avoid risks and resolve issues.
• Being responsible for 2 large size programs, each one includes multiple simultaneous projects with average team size 15-30 people for T24 and delivery channels solutions
• Manage contractual terms and financial issues for multi-country clients.
• Build strong relationship with clients and be their trusted advisor and escalation point.
• Coach, mentor and support less experienced PMs and help them resolve complex problems.
• Ensure all members of the project team understand the methods and procedures used, and have recommended trainings and coaching.

Sofia, Bulgaria

• Managing the complete lifecycle of projects with focus on alternative delivery channels for financial and microfinance institutions. Current projects include:
• Leading T24 implementation and integrated Android Tablet solution for MFI in Egypt
• Leading the implementation of mobile banking solution for an MFI in Zambia
• Responsible for product definition and implemention a tablet solution for customer onboarding for MFI in Malawi
• Managing and implementing the requests and the roadmap of the largest data collection and reporting platform for village savings and loans collaborating with the largest iNGOs. This includes web-based and mobile.
• Heading the requirements gathering and implementation for SG’s Business Analytics product in a financial institution and NGO organization.

Egypt

• Heading a team of 5 responsible for building the digital strategy and innovative strategic ways for growth of the movement:
• Leading the scope requirements as well as the implementation and launch of social-networking platform with 25K + users and 600+ projects.
• Creating and implementing a digital roadmap for development and marketing campaigns to bridge offline and online involvement.
• Developing the internal process for communicating among a team located in 3 different continents
• Setting the framework of KPIs for the organization, conceptualizing and implementing the strategic vision and structure documents for growth of the organization.

Bulgaria

PMO unit, Responsible for the integration between the 3 major system platforms of the company (CC&B, website and ERP), process development and change management among 5 different departments, new product and promotion implementation for mobile, fixed landline and ADSL offerings, estimated functional impact of new ideas, synchronized the system development.

• Own company initiative as part of Junior Achievement Youth Business Program. Project contractor for technical software documentation, user manuals, trainings and software quality assurance.
• Created complete documentation for vProducts suite as.chm help file and user manual for Vizibility
• Trained 50+ users and prepared user manual for online system for the Bulgarian government.

Bulgaria

• Responsible for the system requirements design and implementation and for the change management process as part of company’s reorganization, broken into the following project:
• Engineering Kits: Managed the design and implementation for new production process of Kits or sets of materials for 4 different engineering purposes (ADSL home fixing, Cable replacement, New line, Emergency). Worked.
• SAP S&D: Managed the process design for the landline, wireless and internet services provided as part of the implementation and support for SAP Logistics Execution module in 15 warehouses countrywide. Led the system.
• SAP WM, MM: Owned SAP barcoding solution design process as part of the WM implementation. Participated in the SAP Warehouse Management and Materials Management modules implementations
• Inventory management: Managed the Logistics and System aspect of the merger of 3 sub-companies.
• Inventory Disposal Program: Managed the reduction and disposal of inventory worth 20 mil EUR among 160 warehouses in the country.

Bulgaria

• Managed the scope, timeliness and the budget of the assigned customer accounts. Created proposal materials, contract documents, quality assurance documentation, and training manuals for each the following projects:
• SharePoint Intranet Portal: Lead the definition phase, solution design and implementation for SharePoint as an Intranet Portal for the 2nd largest Bulgarian bank HVB Bank Biochim.
• Online shops: Managed the requirements’ scope and communication with 2 USA clients during the solution design, implementation and support phases (Sauer Danfoss and Bob Diamond)
• Online Survey website: Responsible for the new website creation, implementation, the search engine optimization (SEO) and support.

Mba, Strategy, Decision Analysis

Activities and Societies: Fulbright Association, One-Year representative in Goizueta Business Technology Club, Goizueta Consulting.

Master’S Degree, Management Information Systems

Ba, Business, Economics

Activities and Societies: Student Senator in the AUBG Student Government; AUBG IT Club Sallie Mae Scholarship