• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.• Influencing peers and stakeholders to achieve assigned operational goals• Setting goals, planning and formulating KPIs to measure the outcomes for the team• Managing critical issues within customer’s org and Cisco internal escalation path• Effective Incident Management to achieve expedited resolution• Reviewing/Preparing daily & weekly… Show more • Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.• Influencing peers and stakeholders to achieve assigned operational goals• Setting goals, planning and formulating KPIs to measure the outcomes for the team• Managing critical issues within customer’s org and Cisco internal escalation path• Effective Incident Management to achieve expedited resolution• Reviewing/Preparing daily & weekly internal, monthly reports for Leadership Team.• Working in tandem with Account Managers and other Service Delivery Teams (Regional and Global) to ensure seamless and consistent delivery of service solutions Show less

Projects : Tac-BU rotation program (6 months), Lan Switching Team (Escalation Engg), Data Center Switching Team, Server Virtualization, Storage and Networking Team• Good customer management skills, experience in troubleshooting network outages, develope and validate network design/architecture and suggest best practice to follow.• Worked extensively in disruptive and non-disruptive upgrades/downgrades, troubleshooting High CPU, Tunnel, IPv6 across nexus and ios… Show more Projects : Tac-BU rotation program (6 months), Lan Switching Team (Escalation Engg), Data Center Switching Team, Server Virtualization, Storage and Networking Team• Good customer management skills, experience in troubleshooting network outages, develope and validate network design/architecture and suggest best practice to follow.• Worked extensively in disruptive and non-disruptive upgrades/downgrades, troubleshooting High CPU, Tunnel, IPv6 across nexus and ios platforms• Experience in taking packet capture using ELAM, ethanalyzer and applying acl to narrow down the issue to a faulty port/asic/module.• Worked on UCS hardware architecture, installation, upgrade/downgrade, IOM management, server management, service profile and admin tab managements.• Troubleshooting PSOD on Linux and ESXi boxes, performance issues, storage configuration, and recovery of degraded/bad/offline logical drives, operating system.• Experience in troubleshooting VSAN, FCIP, IVR, Zone issue on Multilayer Data Switches, worked on module issue, upgrade/downgrade issue.• Took intiative in scheduling the cases reviews internally and with the BU as well.• Delivered trainings, mentoring new hires, handling local team escalations.Course : AMP (Aspiring Manager Program)Responsibilities:• This program was intended to give engineers an opportunity to develop their leadership skills and learn facets of management that are essential to be effective managers.• The program focus on training modules/ workshops on leadership skills and the 2nd phase consists of Team Lead assignment and rotations to different roles including Duty Manager, Biz-Ops and Program Management.• Undergone Information Technology Infrastructure Library (ITIL)• Undergone Project Management Professionals training Show less

Manual Testing:++ Manual testing of VSS, Feature Manager, Routing protocols in Cat6k platform++ Experience in writing Test plans, debugging tools, solution-based testing, filing defects, suggesting Feature enhancements, traffic generators, statistics generation, packet capture++ Script execution in AutoEasy and done Regression testing using e-ARMS and updating the results in TIMS.++ Functional Test Automation script development using TCL, ATS Tree and Ixia.Customer… Show more Manual Testing:++ Manual testing of VSS, Feature Manager, Routing protocols in Cat6k platform++ Experience in writing Test plans, debugging tools, solution-based testing, filing defects, suggesting Feature enhancements, traffic generators, statistics generation, packet capture++ Script execution in AutoEasy and done Regression testing using e-ARMS and updating the results in TIMS.++ Functional Test Automation script development using TCL, ATS Tree and Ixia.Customer Adaptive Testing:++ Lead MK1 Project and contributed to multiple releases like MK1.3, MA1.6, MA2.3, SXJ8 by taking into account multiple internal/external/customer-filed bugs.++ Doing bug scrub, performance and scalability testing, traffic interruption, failover test, various customer specific requests and Operation Impacting Bugs.++ Enhance a tool to include 37 more negative test scenarios, which yields some set of defects in the Online Insertion and Removal functionality. Show less

Completed my Internship in Cisco [ Final year ME project]Worked for Virtual Switching System in Cat6K platform