• Line management of Technical Specialist & Architects , ensuring delivery against their responsibilities for both BAU & Project work.• Ensure Virgin Atlantic, Holidays & Cargo technology infrastructure & services are deployed, supported, operational, performant & subject to continuous review allowing for maximum benefit in both performance and cost from the existing technology & services.• Ensuring capacity across all areas of technology are captured, by working with the other teams in the division leading to high performance in the division when existing systems expand or contract as required.• Responsible for ensuring that risk & resilience of all infrastructure systems & services are monitored, reported & addressed if required.

• Implementation of companies “cloud first” strategy by utilising MS Azure where possible for new and replacement infrastructure including utilising PAAS/SAAS to enable Dev Ops teams to work on time sensitive applications. Using IAAS for specialist VMs for Data Science/Machine Learning workloads.• Infrastructure SME for overseas office infrastructure moves including Hong Kong and US head office to alternative data centres and new route start-ups for Tel Aviv, Mumbai & Sao Paulo. Scoping, design and implementation of MS Azure StorSimple solution as replacement NAS/Backup solution for US Head office and US/Caribbean outstation offices. • Technical lead for company-wide move to Office 365. Working with Microsoft and 3rd party consultants to ensure that the requirements and design of the Office 365 migration were suitable for Virgin Atlantic’s needs. Ensuring design and implementation conformed to Virgin Atlantic’s change, resilience and risk requirements, as well as engagement for delivery and hand over to 3rd party support teams.• Responsible for design and implementation of both ADFS and Windows Azure AD to enable federated identities for Single Sign On with Office 365, Service Now, Passenger Service Systems and any future application needs. • SME for small Apple Macintosh estate, responsible for introduction of Jamf Casper suite, to allow greater management of Apple Mac estate. • Technical lead for the enablement of Virgin Atlantic’s asset management software (Aspera) including providing PowerShell scripts to enable data extraction and transfer to hosted system.• Scoping, design and implementation of new mobile printing solution for secure public printing at Airline lounges.• P2V of security system servers to provide greater reliability and support of server infrastructure.• Day to day technical reference point for 3rd party support suppliers.

Windows consultant on global data centre transformation project. Problem resolution of Server build ahead, P2V and V2V Windows 2008/2003/2000 servers, including MS Clustering & Veritas Clustering on VMWare and HP blade infrastructure.

F5 Firepass Technical Lead for Remote access/VPN projects. Delivered several remote access/VPN solutions from single HA Pair to multiple Firepass clusters fronted by LTMs. Including working with Third party vendor Vodafone to provide group remote access solution and secure VPN access. Reduced cost of support and increased security by providing a standard access method for Group and Third parties.Infrastructure design for file & print and SMS for new third party office in Bangalore, as part of the workload transition work to aid the banks “Back to standalone strength” recovery.Lead deployment of distributed File/Print Clusters (IBM FastT SAN backend) in UK & Ireland and a remote assistance for Singapore implementation, in order to increase File data capacity and recovery at distributed sites. Along with data migration projects undertaken using various migration tools including Quest and Robocopy.One of two technical leads on SMS2 replacement project for group. Developed hardware build and deployment process for third party vendor to provide kit to site ready for SMS2003 installation either remotely or locally in order that permanent resources could be better deployed in the project. Technical Lead for MS SNA Server/Host Integration Server projects. Design, Testing and implementation. Recently implemented 14 HIS2006 servers on virtual Win2003 server infrastructure to replace old NT4 SNA servers. Leading to a reduction in costs in terms of Hardware/software support and of energy and space. Provide Windows workstation consultancy for line of business applications for integration activities, provided scripted solution for third party to undertake remote IP update of all branch workstations. In order to free up permanent resources for additional project work.Working on NT to XP/VISTA programme with enterprise architecture design and supporting various project teams and providing technical advice to 2L\3L support groups.

Senior Technical Analyst in the Royal Bank External Platform (REP) team, this is an internal business and external customer facing team who is responsible for the design, implementation and support of end-to-end communications solutions to allow external customers to access various RBS systems. This ranged from making pre-sales technical presentations to potential clients to providing on-site post-installation support. The role demanded a broad knowledge of PC, LAN and WAN technologies including configuration and installation of Cisco routers, IBM OS/2 SNA gateways and RACAL datacrytors. It also allowed me to build and demonstrate my ability to deal confidently with external clients, communicating effectively with customers from all levels within their respective organisations clients included fund managers, banks and solicitors.As well as my dealings with the banks external customers I was also involved with working for Distributed Support who perform a hands on 2nd level support roll responsible for the distributed Server & Telecoms environment within RBS. In this roll I performed migration work from a Novell Netware environment to an NT environment and was involved with the integration of NatWest and RBS IT infrastructure, which was one of the largest integration projects in the world at the time. Along with providing and documenting solutions for future use by helpdesk/2nd level. I was a mentor for colleagues new to the department and primary technical liaison for the UK southern regional distributed teams.

As Manager, Credit Management Systems within Corporate & Institutional Banking my duties were to supervise, administer and maintain all computerised systems of CIBD Credit Department. I also assisted in the specification, design, testing and implementation of all technology projects on behalf of the Department. I liaised with other departments on common technology projects to ensure that the Department’s & Division’s requirements are represented. However, of primary importance was the administration and day to day running of the Bank of England Large Exposures Database (a system developed in house using Gupta/Centura SQLWindows) which is used to record all Loans/Facilities over £2.5 million in the Bank. CIBD Credit Department controls approximately 95% of the data held on the system, which is used to manage country and sectorial portfolios and for external reporting to the Bank of England.Secretary of the Project Control Committee for Large Exposures Enhancements, member of the Divisional PC/Network Steering Committee.