• Assist in media production by reviewing Mind & Life archival footage and identifying material to be used in various projects including social media posts, and online events. • In coordination with the Digital Media Coordinator, continue to organize and digitally index/reference Mind & Life’s archive of media assets.• Track the use of digital content across digital platforms and monitor key performance indicators

• Foster a positive and productive team environment.• Ensure compliance with company policies and procedures.• Work to create any relevant support material for the team.• Manage and report on all incoming technical support inquiries.• Be the point of contact when it comes to technical escalations.• Oversee daily operations of the customer support team.

• Provide support in software updates, system maintenance, and troubleshooting.• Create technical guides, and installation manuals, and assist with system performance reporting.• Input and organize data for system logs, databases, and backups.• Participate in learning sessions and research relevant technology tools and practices.• Observe and assist experienced staff in development and troubleshooting tasks.• Help install and configure software for development or client systems.• Participate in meetings and training to understand workflows and improve skills.• Contribute to Front-End Development Assistance tasks under supervision.• Respond to support requests and assist in resolving simple technical issues

• Oversee and manage the School Management Software.• Document and report any damages or malfunctions in ICT equipment.• Collaborate with and manage databases.• Ensure the maintenance and functionality of computer hardware and software.• Troubleshoot technical issues, provide guidance, and assist users in resolving problems.• Execute additional tasks as assigned based on organizational needs.

• Help with enrolling, withdrawing, and updating information for new students and trainees. • Support the enrollment, withdrawal, and information updates for students and trainees.• Collect fees and handle money receipts, ensuring timely deposit of funds into the school`s bank accounts.• Ensure compliance with financial policies and assist in preparing monthly budget reports for UCEP Bangladesh. Share these reports at the regional level.• Provide assistance and cooperation during audits conducted by internal or external teams.• Maintain and operate staff and trainee’s attendance device and ICT Lab.• Maintain proper documentation, both electronic and hard copies, for all financial records.• Assist in managing asset records, including workshop equipment, furniture, and inventory. Coordinate with relevant teams and ensure proper management and record-keeping of wastages, by-products, and finished products from training.• Manage day-to-day accounts, including petty cash.• Maintain the Management Information System (MIS), ensuring timely and accurate data in the ERP system.• Contribute to maintaining the trainee tracking system, program database, and timely reporting.• Support preparing and effectively implementing budgets for Technical Schools/TVET Institutes.• Follow data integrity and security policies, verify accuracy, and prioritize information for computer entry.• Ensure proper use of office equipment and promptly address any malfunctions.• Maintain strict confidentiality of information, documents, and all internal and external communications.• Perform any other relevant tasks assigned by the UCEP authority as needed.