I worked to contribute to the creation of the Process Excellence area with the mission of being a reference in development and governance of processes, products and projects, seeking continuous improvement, standardization, scalability and excellence.To disseminate best practices, ensure effective communication and alignment within EBANX´s departament we created the Pexpert Program to train de develop Process Excellence´s focus points. Implementation and development of Agile… Show more I worked to contribute to the creation of the Process Excellence area with the mission of being a reference in development and governance of processes, products and projects, seeking continuous improvement, standardization, scalability and excellence.To disseminate best practices, ensure effective communication and alignment within EBANX´s departament we created the Pexpert Program to train de develop Process Excellence´s focus points. Implementation and development of Agile Framework at Finance Structure;Creation, implementation, and training of the continuous improvement program, defining the scope, program rules, and application.Refining the product backlog, managing stakeholders, removing impediments and validation of project deliverables. Show less

Reporting to the head of Global Procurement, I'm responsible for implementing a Global Travel Program in Brazil, Latin America, the USA, Europe and Asia, focused on 7 main pillars that aims to provide cost efficiency, process optimization and the best traveler experience to the ebankers. By running the 7P methodology, identify opportunities, define priorities, strategy, objectives and key results to manage the Program.Assistance to stakeholders and travelers in mapping pain… Show more Reporting to the head of Global Procurement, I'm responsible for implementing a Global Travel Program in Brazil, Latin America, the USA, Europe and Asia, focused on 7 main pillars that aims to provide cost efficiency, process optimization and the best traveler experience to the ebankers. By running the 7P methodology, identify opportunities, define priorities, strategy, objectives and key results to manage the Program.Assistance to stakeholders and travelers in mapping pain points, needs and opportunities to implement a range of global products and services, aligned to Company's culture, to guarantee best in class services, the program optimization and safety and security.Responsible for Dashboard and Client Reviews elaboration, Business Plan and Action Plan to deliver Company's objectives and expectations, consolidating opportunities areas information, best market practices beyond the financial analysis, identifying saving opportunities, working to improve service level (SLA).Negotiate, recommend and implement products and services such as Travel Agency, OBT, Form of payment, suppliers agreements (Airlines, Hotels, Ground Transportation, etc).Travel Agency and OBT implementation to serve Brazil and Travel Tech (Travel Perk) implementation for Latin America, Europe, USA and Asia.Product management – training, implementation, evaluation, best practices and internal support.Revision and update of the Travel Policy.Benchmark against industry and other client specific best in class levels to demonstrate financial and service benefits. Show less

Reporting, at Brazil, to the Head of Business Management, I am responsible for client´s travel program management, both at Brazil and globally, managing a dedicated team of Business Managers in 20 countries (Argentina, Brazil, Chile, Spain, Austria, UK, France, Netherlands, Hungary, Japan, China, Singapore, UAE, Russia, South Africa, South Korea, Malasya, Qatar, Saudi Arabia, Thailand).Assistance to stakeholders and travelers in implementing a range of global products and services to… Show more Reporting, at Brazil, to the Head of Business Management, I am responsible for client´s travel program management, both at Brazil and globally, managing a dedicated team of Business Managers in 20 countries (Argentina, Brazil, Chile, Spain, Austria, UK, France, Netherlands, Hungary, Japan, China, Singapore, UAE, Russia, South Africa, South Korea, Malasya, Qatar, Saudi Arabia, Thailand).Assistance to stakeholders and travelers in implementing a range of global products and services to guarantee the program optimization and safety and security.Responsible for Client Reviews elaboration, Business Plan and Action Plan to deliver client objectives and expectations, consolidating opportunities areas information, best market practices beyond the financial analysis, identifying saving opportunities, working to improve service level (SLA).Responsible to develop and apply client satisfaction surveys globally, as analyse results, provide feedback to client and implement action plan to improve service level.Develop client communication strategies to keep clients abreast of industry-related changes and innovations.Benchmark against industry and other client specific best in class levels to demonstrate financial and service benefits.Negotiate, recommend and implement suppliers agreements (Airlines, Hotels, Ground Transportantion, etc). Show less

Reporting, at Brazil, to the Head of Business Management, I am responsible for client´s travel programmanagement, both at Brazil and Latin America, managing a dedicated team of Business Managers in 12countries (Argentina, Brazil, Chile, Colombia, Costa Rica, Peru, México, Panamá, Paraguay, Puerto Rico,Uruguay and Venezuela).Assistance to stakeholders and travelers in implementing a range of global products and services to guaranteethe program optimization and safety and… Show more Reporting, at Brazil, to the Head of Business Management, I am responsible for client´s travel programmanagement, both at Brazil and Latin America, managing a dedicated team of Business Managers in 12countries (Argentina, Brazil, Chile, Colombia, Costa Rica, Peru, México, Panamá, Paraguay, Puerto Rico,Uruguay and Venezuela).Assistance to stakeholders and travelers in implementing a range of global products and services to guaranteethe program optimization and safety and security.Responsible for Client Reviews elaboration, Business Plan and Action Plan, consolidating opportunities areasinformation, best market practices beyond the financial analysis, identifying saving opportunities, working toimprove service level (SLA).Clients: Bombardier, Diageo, Kemira, Kimberly Clark, Libbs, Smiths Group, Syngenta, Novartis Show less

Reporting, at Latin America, to Program Manager Director, I am responsible for client´s travel program management in Latin America and Canada, managing a dedicated team of Account Managers in 17 countries. Relationship management to ensure stability within CWT and client travel team.Introduction and exposure to innovation, market information and trends, highlighting new opportunities.Assistance to stakeholders and travelers in implementing a range of global products and services to… Show more Reporting, at Latin America, to Program Manager Director, I am responsible for client´s travel program management in Latin America and Canada, managing a dedicated team of Account Managers in 17 countries. Relationship management to ensure stability within CWT and client travel team.Introduction and exposure to innovation, market information and trends, highlighting new opportunities.Assistance to stakeholders and travelers in implementing a range of global products and services to guarantee the program optimization and safety and security. Responsible for Client Reviews elaboration, Business Plan and Action Plan, Strategic KPI´s, savings and compliance reports, consolidating opportunities areas information, best market practices beyond the financial analysis, identifying saving opportunities, working to improve service level (SLA). Contract Performance, Financial analysis (CPR), budget forecast.Service Delivery, Issue Resolution.Regional Customer satisfaction survey coordination and End Market´s consolidation.Product management – training, implementation, evaluation, best practices and internal support. Show less

Working on Public Sector, being responsible for maintaining liaison with the Ceremonial of other powers, enforce the public ceremonial rules, research of precedence, organize the reception of authorities, both national and international. Take part in public events sponsored by Legislative Assembly of Paraná, develop and issue the invitations, organize and supervise, on solemnities and events sponsored by the Assembly, as to: indication of the type of service (the most appropriate way to… Show more Working on Public Sector, being responsible for maintaining liaison with the Ceremonial of other powers, enforce the public ceremonial rules, research of precedence, organize the reception of authorities, both national and international. Take part in public events sponsored by Legislative Assembly of Paraná, develop and issue the invitations, organize and supervise, on solemnities and events sponsored by the Assembly, as to: indication of the type of service (the most appropriate way to serve food and refreshments in the schedule, type of audience and formality of the event), suggest authorities to invite, identification and accommodation of guests at events, watch the device flags, composition of table of honor, devices and locations reserved in the solemnities. Provide gifts in exchange for ceremonies and meetings with foreign officials, preparing messages for compliance and condolences when senior officials. Guide the visitor into Assembly´s dependencies. Show less

Reporting, at Brazil, to the Program Management Director and, at Latin America, to the Sales VP, I was responsible for client´s travel program management, both at Brazil and Latin America. Global Program Manager in Latin America, managing a dedicated team of Account Managers in 07 countries (Argentina, Brazil, Chile, Colombia, Peru, México and Venezuela). Assistance to stakeholders and travelers in implementing a range of global products and services to guarantee the program… Show more Reporting, at Brazil, to the Program Management Director and, at Latin America, to the Sales VP, I was responsible for client´s travel program management, both at Brazil and Latin America. Global Program Manager in Latin America, managing a dedicated team of Account Managers in 07 countries (Argentina, Brazil, Chile, Colombia, Peru, México and Venezuela). Assistance to stakeholders and travelers in implementing a range of global products and services to guarantee the program optimization and safety and security. Responsible for Client Reviews elaboration, Business Plan and Action Plan, consolidating opportunities areas information, best market practices beyond the financial analysis, identifying saving opportunities, working to improve service level (SLA). Regional and Local Customer satisfaction survey coordination. Product management – training, implementation, evaluation, best practices and internal support. CRM (Customer Relationship Management): Responsible for 50 people in 03 countries (Argentina, Brazil and Chile) – training, evaluation, workshops and internal support, monitoring of KPIs and analysis reports. Show less

From Jan/08 to Jul/08, exclusively working in Operational Area, responsible for managing Curitiba´s Branch. During this period, I was responsible for implementing new clients and for implementing MICE department at Curitiba´s Branch. Leadership and team training, responsible for manage a dedicated team of 48 people, including the monitoring of Client´s satisfaction and KPIs. Working with HR subprocess, such as recruiting, new talents training and integration. From Jul/08 to Jun/09… Show more From Jan/08 to Jul/08, exclusively working in Operational Area, responsible for managing Curitiba´s Branch. During this period, I was responsible for implementing new clients and for implementing MICE department at Curitiba´s Branch. Leadership and team training, responsible for manage a dedicated team of 48 people, including the monitoring of Client´s satisfaction and KPIs. Working with HR subprocess, such as recruiting, new talents training and integration. From Jul/08 to Jun/09, beyond operational area, I started working as Account Manager, at a home office base. Show less

Management of National Client´s Travel Program. Responsible for Client Reviews elaboration, Business Plan and Action Plan, consolidating opportunities areas information, best market practices beyond the financial analysis, identifying saving opportunities, working to improve service level (SLA). Local Customer satisfaction survey coordination. Product management – training, implementation, evaluation, best practices and internal support.

Responsible for manage a dedicated team of 12 people. Leadership and team training, monitoring of Client´s satisfaction and KPIs. Working with HR subprocess, such as recruiting, new talents training and integration.

National and International Travel Consultant responsible for assisting both Emergency Service and Global Accounts clients. Honors and Awards: 2003 – First Place in the Best Travel Consultant Certification

National and International Travel Consultant responsible for assisting CWT Emergency Service clients.