• Utilized designing-thinking methodologies to create visually appealing digital products that solve user needs while seamlessly meeting business objectives.• Crafted user personas, empathy maps, journey maps, and user flows to empathize with and gain a deeper understanding of my user.• Created wireframes and low/high fidelity prototypes to show proof of concept and usability of the final solution.

• Worked closely with small businesses and non-profits to develop their visual brand identity and establish an art direction. • Produced promotional material (including copywriting) for the web, print, and apparel in addition to other brand collateral.• Advised clients on how to improve their web presence through website design and optimization.

• Embarked on a professional hiatus to achieve a lifelong dream of living abroad for several months with my family. I broadened my perspectives as I immersed myself in vibrant and diverse cultures across 18 cities in 9 countries.• Pioneered the design of the Alex & Roxy™ brand including, the creation of the brand identity, brand collateral, social media campaigns, and website — alexandroxy.com.• Filmed, edited, and published short 15-20min films of our time abroad to Youtube on a tri-weekly basis.

• Managed time-sensitive cases with complex technical issues ensuring a people-focused resolution was found while operating within company guidelines to facilitate a world-class customer experience.• Used iterative problem-solving to find dynamic solutions to previously undocumented technical issues and authored detailed technical notes of my findings to assist colleagues with similar cases.• Leveraged strong interpersonal skills to promote brand loyalty by developing meaningful customer rapport.• Prioritized my responsibilities in a highly autonomous work environment, under rigorous deadlines, to accomplish business-defined objectives on time or ahead of schedule.• Ranked in the top 10% of advisors for teamwork, innovation, and results on my annual performance review frequently.

• After a rigorous series of interviews, I earned 1 of 2 internship positions from several hundred candidates and thousands of applicants.• Pioneered various business initiatives designed to improve the efficiency of new employee orientation and increase post-training proficiency for the Apple Inc. college program.• Conducted interviews with newly hired employees to determine pain points in the onboarding process. The feedback I synthesized helped lead to organization-wide improvements in onboarding material which helped reduce new employee orientation by one business day.

• Applied expert product knowledge to assist customers in their purchases with an emphasis on depressurizing the buying experience while matching the perfect product, service, and accessories to a customer's unique needs.• I was ranked in the top 5% of sales consultants at my location for two months out of my tenure.• Exercised a strong work ethic to ensure that I used downtime wisely to promote store-wide goals, including down-stocking, merchandising to specific planograms and seeking constructive ways to perfect sales execution models.• Worked closely with department and floor supervisors to seek out opportunities for professional development with expanded product training, improved sales strategies, and self-defined sales goals to ensure overall company growth.