• Transforming conventional service delivery methods through global projects & cross collaboration• Identifying & enhancing client experience through proactive research and stakeholder management• Conducting UAT sessions for Next generation HCM software development• Analysing and monitoring consumer metadata for dynamic strategy proposition • Creating and mapping new procedures for users to achieve productivity with new systems• Identifying, Implementing, monitoring and maintaining quality procedures for HR Service Delivery • Participating in business process improvement (BPI), resulting in standardisation of system workflows• Proactively facilitating inter departmental communication & co-ordination for escalation management

• Acquired HRMS based learning for payroll processing, employee onboarding services• Managed clients from FMCG, oil, pharmaceutical & services sectors• Supervised comprehensive payroll management of site-based employees across Pakistan• Facilitated IT department to deploy several digital modules for advanced HR services • Collaborated with multiple divisions & pitched business proposals to prospective clients • Liaised with legal department to process employment grievances and legal notices • Led blood-donation drives across organization as part of a CSR initiative

• Screened candidates for diverse positions• Assessed remuneration, rostering, TMS and collaborating with workforce administration• Disbursed HRIS based salaries for over 13 different clients• Evaluated and improved operations by including client's feedback