I feel very proud to be a team member of ProPakistani as I have known this startup since it was established back in 2009. I worked as a Social Media Strategist & Content Handler.

• Management of all the deliveries for ensuring timely shipment.• Responsible for handling Riders to ensure same day delivery in Karachi.• Management of subordinate staff to document every activity regarding operations including qualitative as well as quantitative data.• Making daily plans according to the needs of customer to facilitate them thoroughly.• Keeping a contingency plan in order to counter any mishap.• Coordination with Customers to serve the best possible solutions of their issues. • Leading CSR Team to act according to situation.• Conducting Training Programs for CSR and Riders to enhance their customer handling expertise. • Keeping the check and balance of the stock through creating continuous communication channel with warehouse to eliminate the chances of miss-commitments with the customers.• Handling the queries of the customers on email to guide them about the products and services.• Making guidelines and Handouts for the team members to assign and re-assign the JDs.• Coordination with logistics companies to ensure timely deliveries and resolve the problems if occurred during shipments.• Getting the customer feedback by guiding the CSR Team to make monthly reports for self-assessment.• Introducing new methods to handle the situations within company.• Training the subordinate staff as well as riders.

• To Check Customer Support E-mails and reply accordingly.• To address customer queries and complaints on Facebook Page as an Admin.• Creating and managing creative and engaging posts for the audience periodically.• Handling 5 Social Media Pages for clients• Creating contents of the Facebook and other social media posts.• Making and managing LinkedIn accounts of COITs and clients.• Creating periodical reports for clients to justify the hard work• Training the subordinate staff as well as CSR team to make a single point agenda in dealing with customers on social media platforms.• Coordination with Customers to serve the best possible solutions of their issues. • Introducing new methods to handle the situations within company.• Handling and writing blogs for clients on different platforms.• Product description writing for clients to market their products accordingly.

• Management of all accounts from Initialization to Finalization as per IAS.• Responsible for maintaining data on Peachtree for managing all account heads.• Handling different Accounting & Database software for collecting related data like Tally, Quick-books and Oracle based data software with Microsoft Access.• Submission of Sales Tax & Income Tax Returns as per procedure defined.• Management of Account Receivables & Payables.• Coordination with Customers for the timely payment and receiving of payments.

Joined MCB Bank Limited as a “Probationary Officer (OG-III)” on 04th April 2005 and has been posted in difference Commercial Sector Branches of Karachi, Pakistan in the department of Credit Control & Monitoring of Advances. Currently doing the job as Credit Manager in one of the Leading Branch of the above mentioned prime bank. Specifications of Job Responsibilities are as under:• Follow up Expiries & Maturities of the Credit Limits along with the monitoring of all the Operating Finance Limit in order to keep an eye on the Excess Over Limits, Documentation of Collateral Securities & Liquid Securities, Maturities of different Fund Based Finances.• Operation of all the related Software including Credit Control as well as Credit Monitoring Software.• Implementation of all the Credit Policies as provided time to time.• Implementation of Prudential Regulations.• Correspondence with the Customer to obtain all necessary documents as per Credit Policy & Prudential Regulations.• Compliance of all Audit Issues, raised by Internal as well as External Auditors.• Reporting of all finances to the Higher Offices for the purpose of Credit Control.• Calculation of Risk involved in Financing to the Customer by thorough review of the Customer’s History, Financial needs & reputation. Also have the healthy experience of Branch Operations as well, but the major part of my services includes the Credit Control & Monitoring of Finance.