Abner Rivera Email & Phone Number

Hollywood, Fl

Responsible for maintaining and troubleshooting equipment for various departments out of the Headquarters building within the Hollywood Indian Reservation.• Providing 1st and 2nd level support to over 1,200 internal and external employees via email, phone, remotely, and face to face via Citrix to troubleshoot and diagnose desktop, laptop, and printer issues.• Deployment of Windows 7 companywide upgrade for over 800 desktops and 400 laptops.• Creating new user accounts in Active… Show more Responsible for maintaining and troubleshooting equipment for various departments out of the Headquarters building within the Hollywood Indian Reservation.• Providing 1st and 2nd level support to over 1,200 internal and external employees via email, phone, remotely, and face to face via Citrix to troubleshoot and diagnose desktop, laptop, and printer issues.• Deployment of Windows 7 companywide upgrade for over 800 desktops and 400 laptops.• Creating new user accounts in Active Directory, and creating Exchange email accounts. • Extensive troubleshooting and repairing skills of hardware and software related problems on Dell equipment• Providing support to Seminole police department, Media productions and Health services and servicing Macs. • Configuring Ipads and Ipads minis for internet users to access emails on Exchange servers. • Assisting with Kronos implementation and providing support to managers and department heads. • On call technical support for Executive level management such as Vice presidents, Treasurer, managers, Tribal council and board members.• Working closely with network administrator to diagnose network layer 1 and layer 2 issues in a Cisco Networking environment.• Setting up and configuring Xerox Worcentre network printers to scan to email and network scanning capabilities. • Troubleshooting computer/printer issues for Tribal members via TeamViewer. Show less

Sunrise, Fl

Responsible for maintaining and troubleshooting equipment for various departments and educating medical personnel on programs.• Served as liaison for Information technology department and other hospital divisions.• Assisted network administrator with new implementations and configurations on CISCO switches in a Windows Server 2003 environment.• Updated tickets using Remedy ticket system to ensure requests are handled efficiently, correctly and following through on… Show more Responsible for maintaining and troubleshooting equipment for various departments and educating medical personnel on programs.• Served as liaison for Information technology department and other hospital divisions.• Assisted network administrator with new implementations and configurations on CISCO switches in a Windows Server 2003 environment.• Updated tickets using Remedy ticket system to ensure requests are handled efficiently, correctly and following through on solutions.• Imaged new computers and laptops by upholding hospital’s security policies and deploying equipment throughout the hospital. Show less

Sunrise, Fl

Responsible for providing technical support for layer 2 switches and PABX systems• Went thru extensive 3 week training in Brazil on the layer 1 and layer 2 products which are Cisco like command line interface. • Maintained and configuring internal wireless network.• Provided Tech Support for all internal customers.• Configuring new PCs and laptops for internal customers.• Provided L2 switch and PABX Tech Support for external customers.