Abner Suarez Email & Phone Number

Spring Hill, Fl, Us

Manage inbound calls and virtual teller sessions, providing assistance and resolving member inquiries about accounts and transactions.Utilize analytical skills to gather information, analyze facts, and educate members on appropriate products and services to achieve one-point resolution.Demonstrate knowledge of regulatory requirements, including the Bank Secrecy Act, U.S. Patriot Act, and Office of Foreign Assets Control (OFAC).Collaborate with team members and leadership to meet individual, team, and organizational goals.Engage in community and organizational initiatives, fostering a positive team environment.Proficient in Word, Excel, and other software tools for effective member support.Analyzed member/provider inquiries, enhancing care access for non-English speakers.Demonstrated ability to prioritize tasks, effectively managing competing priorities and changing deadlines to meet organizational goals.

Documented, investigated, and responded to member and provider inquiries through various communication channels.Coordinated interpreter requests to ensure access to care for limited English proficient and ASL members.Collaborated with cross-functional teams to investigate discrepancies and improve processes.Maintained performance and quality standards based on established metrics.

Assisted members with health and dental benefits, analyzing transactions to prevent financial harm.Enrolled and unenrolled members based on plan changes, ensuring accurate billing.Provided data-driven recommendations and solutions to members.

Managed clients' billing accounts, resolved discrepancies, and accepted payments.Conducted market research to analyze client needs and provided tailored solutions.Assisted clients in mitigating potential risks through financial products.