Abner Noriega Email & Phone Number

Guatemala

Florham Park, New Jersey, Us

- Management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development for the Guatemala ID team.- Accountable for functional, operational and/or program management.- Supervises the daily activities of business or technical support or production team in a complex environment or in a highly technical discipline.- Leads training teams, by coaching, developing and evaluating performance of trainers, establishing priorities.- Provides specific feedback on training delivery and facilitation to the trainers.- Manages overall training delivery including delegating, reviewing and monitoring tasks delivered by the trainers.- Manages training needs identification, consulting with account managers, in order to set business priorities.- Conducts advanced level training for supervisors and managers regarding products, tools and processes.- Liaises with vendors and stakeholders in order to bridge training gaps.- Reviews and designs training content.- Responsible for creating and/or validating online courses in the LMS (Learning Management System).- Provides reports and analysis on training investment, including dashboards with stakeholders.

Florham Park, New Jersey, Us

Develops web-based, instructor-led, blended instruction and virtual sessions learning solutions within the client's technological environment.Receives learning objectives and other source content from client subject matter experts.Organizes targets into a logical, instructional flow appropriate for the culture and level of expertise of the end user learner.Responds to client design needs including escalations and risk inquiries related to the design and client subject matter expert issues.Revises or redevelops learning solutions in response to feedback from the client.Delivers project on time within budget.Performs other duties as assigned.Complies with all policies and standards.

Atlanta, Georgia, Us

Guatemala, Guatemala, Gt

o Attributions- Lead the strategic development for Corporate Training for GT & HN, support to USA and Colombia upon request.- Directly responsible for the design, implementation, and execution of the Corporate University project, Corporate Schools, and other programs.- Leader of eLearning processes.- Instructional design.- Design and execution of the Staff Onboarding program and position's specific inductions.- Manage KPIs and other standards established for the area's processes.- Establish annual training plan and lead the team in charge.o Achievements- Structuration of the area from scratch and creation of the corresponding protocols.- Structuration of the corporate university, Allied University. - Creation of the Minor in Leadership and Supervision, exclusive for the BPO sectorial and Allied Global.- Creation and structuring of the Leadership School, Sales School, High Potential Program, and other projects.- Structuration of the Allied Tech unit focused in develop content for the Technology Services department.

Guatemala, Guatemala, Gt

- Management of training projects in business and social fields focused on solving the needs of clients in terms of training and academic development, mainly of employees at the operational or middle level. - Lead the staff in my charge. - Generation of strategies and action plans related to the department. - Coordination of general HR processes. - Development of virtual materials Management of virtual platforms LMS - Creation of content and materials for training Organizational climate analysis Diagnosis of training needs and development of response plan. - Development and implementation of comprehensive training and job placement projects. - Labor insertion project.