• Greet visitors or callers and handle their inquires or direct them to the appropriate persons according to their needs.• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.• Provide guests with outstanding customer service to ensure a magical experience by utilizing Disney’s Guest Service Principles.• Listen and handle any and all guest issues, concerns and compliments that may arise during our guest's experience.• Extensive knowledge on Disney’s Theme Parks and its History.

• Ensured guest safety through maintaining awareness and vigilance.• Proactively addressed guest’s needs and concerns.• Quick-thinking under pressure – whilst sustaining calm demeanor.• Coordinated duties and responsibilities individually and as a team to ensure optimum efficiency.

• Assisted with planning and development of our Marketing ‘Game Plan’ for the season.• Supported social media initiatives and trends.• Provided support in creation and distribution of marketing material to promote events and games.• Contributed to group ticket lead generation and sales.• Organized the creation and execution of in-game promotions, pregame and intermission contest, and various other marketing initiatives throughout the community.

• Collaborated with brands and influencers to understand their marketing goals and create relevant media content to be sent across various media channels. • Created content that relies on high quality images and pairing them with a story to appropriately engage and market to consumers.

• Prepared physical sales materials for presentation and customer libraries.• Arranged spec sheets and care/clean sheets tailored to Reliatex.• Launched a marketing platform and presence through social media and Reliatex website.• Executed various marketing-support activities.

• Managed customer needs and exceeded expectations by utilizing UNIQLO service standard.• Processed shipment and ensured all merchandise is represented in the sales floor.• Assisted with special projects as assigned by management.• Acted as cashier when required by management.

• Ensured guest safety through maintaining awareness and vigilance.• Proactively addressed guest’s needs and concerns.• Quick-thinking under pressure – whilst sustaining calm demeanor.• Coordinated duties and responsibilities individually and as a team to ensure optimum efficiency.