Abhinav Sharma Email & Phone Number

Auckland, Nz

Nhb

Auckland, New Zealand

• Reaching allotted shift within one hour or less (20+kms)• Some experiences include GSF New Zealand, ABE'S Bagel Bakery, LSG sky chefs, Farmer Brown’s Eggs, GO car rental , Gate Gourmet, Total Event etc.

Auckland, New Zealand

• Working across various locations in Auckland.• Responsible for maintaining a high standard of customer experience in the store and on the forecourt.• Working on TIL and responsible to authorize returns and exchanges, change of fuel prices and audit receipts.• Responsible for maintaining high level of health and safety codes at all times while working on my own.• Baking /wasting of café items on timely basis.• Making coffee in a fast paced environment as per customer requests.

Chandigarh Area, India

• Daily KRA to resolve at least 15 support tickets. • Supported international customers over incoming calls resolved queries about car rental.• Maintained a database of customers who would improve the customer experience over the chat support.• Monthly KRA of at least 15 positive review of customers on Trust-Pilot, Trip Adviser and Review Centre.

Gurgaon, India

• Responsible for unresolved technical issues, monitoring team’s AHT, handling escalations, responsible for team’s resolution rate, revenue generation & overall enriched customer experience.• Took inbound calls supporting customers in USA regarding technical support for both hardware and software on dell system. • Awarded CE STAR (Q3 FY 2015) for 100% CE scores for the quarter. Successfully completed ‘Internal customer service agent skills’ Certification from dell e-learning academy for leadership.

Gurgaon, India

• Worked in technical process in At&T- Dsl line of business• Responsible for managing team level metrics through rigorous real time monitoring &consolidating data for Management review.• Ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of customer communications• Ensuring regular audits of communications are performed and that appropriate training is provided to personnel in this area.• Assignment and monitoring the customer and IT support tickets by area and implement action plans and escalation procedures to address problematic areas. • Maintained multiple customer satisfaction measurement metrics.