Anthony Darius Bojorquez Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Redwood City, Ca, Us

Redwood City, Ca, Us

Responsible for the strategy and continuous improvement of ITIL related processes for Box, including incident, problem, postmortem, and change processes. Responsible for the analysis of all issues impacting Box’s critical features and services to drive decisions to improve reliability, resiliency, and overall availability to our customers. AccomplishmentsDeveloped Service Operations curriculum which led to customer impacting incident reduction and increased availability each quarter. Developed best practice processes for Engineering Operations to provide 24x7 incident management support and improved communication for all customer impacting issues

Bentonville, Arkansas, Us

Oversaw the administration and continuous optimization of the ITSM platform to maintain high performance and reliability across global operations.Ensured system availability by implementing robust monitoring and proactive maintenance practices, supporting uninterrupted service for all regions.Enhanced platform usability by collaborating with cross-functional teams to deliver a user-centered IT experience that drives operational efficiency.Accomplishments:Was part of a small team that led the successful selection and rollout of Walmart’s Global IT Service Management (ITSM) platform, ServiceNow, across all international entities. Drove a comprehensive gap analysis to identify key requirements and address regional needs, ensuring the platform met diverse operational demands. Oversaw the implementation schedule and coordinated cross-functional teams to deliver timely deployment in each region. Developed and led the global training strategy for the ServiceNow platform, creating a comprehensive curriculum and training plans that accelerated adoption across all Walmart entities. Spearheaded initiatives to ensure best practice adherence, regulatory compliance, and operational excellence within Walmart’s ITSM/ITIL processes, fostering a consistent, high-standard approach to service management worldwide."

Bentonville, Arkansas, Us

Led continuous improvement of ITIL processes, specifically incident, problem, and change management, for Walmart Global eCommerce. Ensured adoption of best practices and operational excellence throughout the organization.Led technical and financial analyses of customer-impacting issues across all Walmart Global eCommerce sites, developing targeted strategies to enhance site availability and mitigate future financial impact.Responsible for the strategic vision and operational management of Walmart Global eCommerce’s pre-production environments, providing leadership and guidance to ensure robust support and high availability across the platforms. Drove initiatives to optimize performance and reliability, enabling seamless testing and development aligned with business objectives.Directed Business Operations for Engineering Operations, delivering strategic operational and financial guidance to enhance capacity management, optimize operational costs, and increase transparency in objective execution.Accomplishments:As the owner of the Holiday Readiness Program, led the strategy and execution of all initiatives for peak holiday periods and major revenue events across Walmart eCommerce markets. This effort earned our team the Walmart Operational Excellence Award for outstanding performanceLed the adoption of the ITIL framework at Walmart Global eCommerce, enhancing Engineering Operations’ alignment with industry best practices. Oversaw communication, training curriculum, and follow-up initiatives to embed ITIL principles. This effort streamlined operations, accelerating the velocity of successful changes, reducing Mean Time to Recovery (MTTR) for site incidents, and shortening closure times for corrective actions—ultimately boosting site availability and reliability

Sunnyvale, Ca, Us

As head of Information Technology, defined and executed the company’s Information Technology vision and strategy, overseeing budget forecasting and financial management to align IT initiatives with organizational goals.Directed all daily operations, including Help Desk, enterprise applications, development, infrastructure, and telecommunications, ensuring seamless support and optimal performance across the organization.Established comprehensive IT policies and procedures to uphold standards for ISO, FDA, and Sarbanes-Oxley compliance, fostering a secure, compliant, and efficient technology environment.Accomplishments:Achieved annual Sarbanes-Oxley compliance with zero deficiencies, enabling our outside audit firm to reduce on-site audit time by 50%, resulting in significant cost savings for the company due to efficient, well-documented controls. Managed the implementation and integration of virtualized computing and shared storage technologies to build scalable, high-availability systems that supported company growth, reduced server deployment times, and improved system reliability and uptime.Collaborated with the Manufacturing team to leverage information technology in developing the company’s first automated manufacturing lines, resulting in significantly reduced time to market and streamlined production processes

Owned and developed roadmap for our Information Technology strategy and its execution pla