Abol Froushan, Frsa, Phd Email & Phone Number

London, GB

- Led architecture practice for No7 Beauty Company, resulting in a £20m benefit case.- Managed a £25m budget, developing technology strategies for five brands.- Led innovation, leveraging consumer research conducted by the incubator team. Initiated tech partnerships (JPMC, MS, MongoDB) to develop no-cost/low-cost proofs of concept and pilots, working with.

Cardiff, GB

• Led the architecture of the digital and customer domain in support of diversification and omnichannel strategy.
• Developed Customer Experience roadmap and architecture runways to enable data-driven customer journey orchestration and optimisation for digital channels alongside contact centre transformation.
• Worked with business and IT stakeholders to evolve the maturity of digital operating model to achieve seamless customer experience across Admiral products and services.
• Horizon scanning to establish a Tech Radar in support of innovation in products and platforms

Minnetonka, Minnesota, US

• During my role as a Senior Director of Enterprise Architecture, I provided technical leadership to a direct team of enterprise architects covering enterprise infrastructure, data, and application architectures to.
• Designed and configured architected digital solutions to address gaps with contractual requirements for clients (Macquarie, UK Home Office, US DoD), representing five to seven-year contracts valued at $100M to $1B.
• Initiated, designed, and executed KPI for the adoption of DevOps and open-source standards and solution patterns to DevOps movement across product teams.
• Steered significant efforts in creating a data integration platform across all front and back-office solutions for meetings and events line of business enabling a global operating model to manage 30K events per year.
• Architected solution for data and services across Global Partner Network to align with over 120+ wholly owned market subsidiaries.
• Delivered in-depth knowledge and expertise to develop big data roadmap moreover oversaw technology standard adoption for cloud-based data lake such as Hadoop and Kafka related with the enterprise data warehouse to.

London, London, GB

• In my previous role as a Lead Enterprise Architect, I have demonstrated expertise in savings of £30M over the last three years by shaping the digital agenda across the group. I headed diverse IT strategies and.
• Delivered customer service hub and IVR strategies to reduce approximately £1.5M annually by call handling times and agent productivity.
• Saved £8M in five years by architecting a BPM and robotic process automation costing £1.2m to supplant back office manual workload.
• Established £5M user experience platform and user experience monitoring enabling L&G to shift workload from contact centre to digital customer service channels.
• Steered significant efforts in creating strategies for customer communication with, bulk email/SMS, eDocs, and web chat to decrease print and call costs around £6M.
• Implemented customer intelligence strategy and leveraging existing data assets for retention and cross sell.

London, GB

• Lead Enterprise Architect: returned to Aviva as an independent consultant, leading the development of Enterprise level Reference Architectures (baseline and target) and the Roadmaps to achieve the Target model in line.
• Managed Stack architects to deliver consistent artefacts across all IT domains. Raising the TOGAF maturity level of the architecture department and governance approach.
• Established a definitive Enterprise Systems Catalogue with product values, reporting the count of systems to decommission – in support of the CEO’s announcement to the City analysts. Working with Director of Strategy.

Hook, Hampshire, GB

Led the Solution Working Group bidding for the Police National Database for England & Wales. The SWG was a consortium including Serco Home Affairs, Oracle and EDS, making up a team of 20 solution architects and product specialists. Delivered a submission of 15000 words on the outline solution to PND, to National Police Improvement Agency. Developed.

Armonk, New York, NY, US

• Strategy and Change consulting with a focus on customer business and technology alignment, IT transformation, CIO agenda in Governance of IT investment portfolio and new development and design.
• Implemented IT and Architecture governance processes in Financial Services Sector. Also leading and coaching IT Architects and Designers (up to 250, across cultural boundaries in the UK, Europe and America). Key.
• GE Money Bank CEE – Target Architecture and IT Governance Model for a regional consolidation of acquired banks across Central and Eastern Europe
• DVLA – Service Oriented Architecture, developed human centric workflows and asset repository lifecycle for reuse
• Aviva UK - 2 assignments: 1. IT cost and efficiency review (achieved £50m cost and 300 FTE savings) 2. Enterprise Architecture Management lead (implemented Enterprise Technical Design Authority and governance of road.

Armonk, New York, NY, US

Led a Workforce Management Info Architecture Initiative aimed to drive IBM global workforce management performance & utilisation reporting, resolving gaps and inconsistencies in the trusted sources on supply information, providing a set of key performance indicators for IBM Services in Europe. EMEA Lead for Application Portfolio Information Management.

Phd, Fluid Dynamics

Msc, Social And Economic Aspects Of Science And Technology

Bsc (Eng) Hons I, Mechanical Engineering