Reporting to the Regional Director, and leading a team of 550+, responsible for the operation of a Hypermarket. This has involved:Key responsibilities:• Development/implementation of Group SOP’s and accompanying training modules. • All aspects of indirect management for all staff across teams.• Responsible for ensuring all aspects of succession planning (training needs analysis, mentoring of store & regional team members).• All aspects of commercial operations, from site design, process, workflow management efficiency to implementation and strategic operation.Key achievements:• Converting and adapting the team to work during the challenging times of pandemic.• Implementing new promotional sales techniques to improve customer engagement and generate value added sales. • Devising and implementing manpower requirements to support the stores in staff requirement and sales.