• Transform and optimize the business processes when operational gaps and inefficiencies are identified• Prioritize the areas that require urgent improvement and have the max impact on company performance• ·Manage and optimize the entire processes of shop launches• Identify and assess the training needs of the shops & prepare monthly/weekly training schedules.• Train shops on company policies, operating procedures & customer service protocols• Track improvement & progress expected after the trainings and report the key findings and suggestions to the operations head• Identify progressive tools and technology enablers that will improve operational procedures• ·Ensuring that all our technical solutions in the shops work properly (tablets, desktops, etc.)

• Prepare a business plan for the Commercial Department on a half-yearly basis, including deliveries and acquiring potential suppliers.• To identify opportunities and monitor status of orders and quotations on a weekly basis, coordinate with Projects executives, Finance Managers and Business Development Managers.•Delivering objectives to strict budgets, deadlines and service level agreements.• Working with key stakeholders to define the requirements and delivery milestones for new services.

• Overseeing the export license activities with the exporter/agency, obtaining security approvals from government entities.• Managed the process of requesting Proposals, Bids, RFIs, RFQs, and RFPs from vendors and followed up on requirements, including negotiating prices with suppliers.• Establishment of new business lines based on customer inquiries and the feasibility of promoting new products in Business Development.

• Coordinate the payments to suppliers with the Finance department, and maintain the projects according to the Purchasing plan and budget.• Maintain a database of all inquiries received • Provide information to the commercial executive, project executive, and finance department as needed to prepare sales invoices.