Abdullah Salam Email and Phone Number

My job with Google as a Sr. Account Strategist is to help one of the world’s largest search engine’s customers to improve usage of tracking tools (Adwords) that will help customers accurately track their ROI.• Assist SMB (Small to Medium-sized Business) advertisers with setup and optimization of their same store sales campaigns.• Provide strategic/tactical recommendations for higher Return on Interest / Rate on Advertisement Spent.• Upsell more media inventory.• Awareness of Google's AdWords & Analytics Platforms for optimum utilization• Proactively communicate on a daily basis with customers & ensure quality customer service/support• Conduct in a professional and informative manner in all client communications• Ensure accurate and complete information is captured in customer relationship management (CRM) • Respond to or meet and exceed daily targets in a timely and accurate fashion• Provide daily / weekly / monthly reports on the key metrics associated with the process• Provide market intelligence to the team leader & identify process improvement areas• Work with team leaders to identify challenges to improve overall process execution• Suggest improvements that can be made to increase efficiency and help meet / exceed goals

(Worked in cities – Bangalore, Chennai, Mumbai, Mohali and Delhi)Joined as a Manager Business Development Associate.➢ Travel to new cities and create a pipeline (generate client base for futurereference)➢ Meet new clients in the city, generate leads from them and invite them to theevent.➢ Maintain and develop good relationship with clients through personal contact,meetings, telephone etc.➢ Connecting with companies and providing them a event of fun, entertainment andteam building activities (Complete fun packed package) on average of 3000participates in each city.➢ Followed up persistently with every client who participated or dropped andconverted them into a potential long term client.➢ Achieve Sales targets as per city standards (Defers city to city depending uponthe market)➢ Strong on calls backs, follow ups, and delivering commitments➢ Providing extra mile support (Collecting payments, package delivery etc.)➢ Strongly believed “Customer experience” is one of the most vital part of agrowing business.➢ Team player in achieving results, helpful, understanding and open.Achievements:➢ Recognized at state level for being proactive and responsible for boot camparrangement.➢ Client appreciation on Facebook and emails to the management stating for beingvery helpful, professional and supportive.➢ Awarded for lasting long attitude, reliable, open etc.

Providing solutions to the customers Dell hardware and software issues for B2B & B2C segments. Suggesting customers on how to improve their experience with latest technology by decreasing the risk of spending more.Taking care of the customers issues with software’s, hardware, storage and also help them buy anything that they needed for improving their technology.