Ahmed Borham Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Key Responsibilities: Led cross-functional project teams for successful Design of LLD, HLD, Deployed, configuration, and maintenance of customermanaged systems. Provided expert consultancy to design and implement tailored solutions, enhancing Customer Infrastructures. Managed megaprojects from initiation to successful customer handover, Mentored team members, ensuring skill development and efficient service delivery. Supported customers with monitoring, configuration assistance, and problem resolution. Key Achievements: Successfully implemented modern technology solutions aligned with customer requirements, improving operational efficiency. Played a crucial role in maintaining complete technical documentation, ensuring easy reference and future enhancements. Facilitated seamless teamwork and communication, resulting in the timely completion of Mega-scale projects. Consistently exceeded customer expectations, leading to positive feedback and long-lasting relationships. Demonstrated technical leadership in driving solutions, reducing downtime, and enhancing customer satisfaction.

Cairo, Egypt

Key Reusability: • Responsible for assuring Users and Clients are provided efficient and timely first level Support a 24x7 basis at all company branches (Kuwait-Bahrain -Uganda- Jordan-USA- Canada-Egypt-India).• Managed a staff of nine Technical support engineers and performs Staff Scheduling to ensure service desk coverage during normal business hours and on-call support as required.• Provides staff support for administrative tasks and projects relative to its technical task. And Monitor problems management database and follows up with assigned personnel to ensure timely resolution of the problem.• Maintains a central Source of information enabling service Desk staff to recover Outages with minimal disruption to the expected service level.• Invokes problem escalation procedures service level.• Create and follow up the SLA’s and KPI’s for the technology department and B2B Customer and report directly to CIO.• Isolates problem trends and ensure that troubleshooting efforts are completed• Ensures that daily, weekly, and Monthly, Statistics, status report and graphical. Reporting aid is completed and continually Modified to meet the need of the Department.• Ensures that decisions made to improve the overall support of the Technical Support continually carried through.• Coordinates training requirements of the Technical Support Team.• Contributes to department productivity and development objectives by participation in a training program.• Provides leadership by projecting a positive attitude and providing learning incentives.

Dakahlia Governorate, Egypt

- Lead infrastructure strategic and operational planning to achieve business goals by fostering innovation, Prioritizing initiatives with key stakeholders, and coordinating the evaluation, deployment of current and future IT systems in line with general IT strategy.- Develop and maintain an appropriate organizational capability that supports the needs of the business in conjunction with the other IT functions.- Direct IT Technology Roadmap and annual operating and capital budget.-Assess, communicate, and mitigate risks associated with IT investment and operation.-Ensure continuous delivery of IT services through oversight of service level, agreements, and monitoring the performance. -Manage IT infrastructure and security to maximize uptime and protection of Data.-Manage IT infrastructure and security to maximize uptime and protection of Data-Driving initiatives regarding improvements to existing processes, provide feedback, develop new practices and procedures, support audit initiatives in order to scale with the rapid expansion of the infrastructure and customer base-Drive the operational excellence in everything; this includes but not limited to creating process, procedures, and automation to improve efficiency in our day to day tasks and projects

Dakahlia Governorate, Egypt

Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems, application software and system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes Maintain security, backup, and redundancy strategies Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks Participate in the design of information and operational support systems Provide 2nd and 3rd level support Liaise with vendors and other IT personnel for problem resolution

Doha, Qatar

Cybersecurity Specialization, Very Good

Bachelor'S Degree, Engineering Agricultural Biotechnology, Very Good