Andrew Borntrager Email & Phone Number

I work with product startups to help them organize and execute strategic plans, create collaboration opportunities, and engage use case analysis to define business goals & opportunities.

Eugene, Oregon, United States

Eugene, Oregon, United States

Eugene, Oregon Area

I own and operate a small batch specialty coffee roasting company.

Greater Minneapolis-St. Paul Area

• Requirements development for PeopleSoft Financial Software• Defect analysis and resolution• Enhancement request cost-benefit analysis• Process definition and analysis• QA test management• User acceptance test mangement

• Worked with both the Business and Development to elicit business and software requirements• Facilitated the hand-off process of Business and Software requirements through face to face walkthroughs with the Development Team.• Managed Project Issues and performed Risk Assessment using a prioritization ranking and documented the risk mitigation plan.• Developed Data Flow Diagrams to validate the system integration points• Performed Gap Analysis to identify Operational Business Process Architecture impacts on Market Driven System Features and presented to Sr. Management and Stakeholders for decision making. • Facilitated JAD sessions with Development and Subject Matter Experts to understand and document current state business processes and to identify future state high level Use Cases. • Participated in the creation of the User Acceptance Test Plan, and in the identification and execution of User Acceptance Test Cases while providing leadership to the User Acceptance Testers and reporting on the overall health of UAT to the Project Manager and the Tech Lead.• Assisted Quality Acceptance Testers in gathering data requirements to successfully perform test plans.• Analyzed and documented current state operational business processes to evaluate the business, technical problem spaces and make recommendations via process re-engineering and creation of a technology solution.• Gained Project experience working through the Software Development Life Cycle.• Formulated Problem Statements.

• Worked with Microsoft SharePoint’s various functions and design tools• Established a Spotlight award to identify and expose an Operations and Partner team each month• Collaborated with engineering, project management, operations, and other teams within the company on various ways to enhance intercompany communication channels• Assisted in designing new team roles and functions, including the presentation of plans to senior management

• Successfully managed a small team of engineers• Proactively engaged in problem solving and identifying improvement opportunities• Worked in partnership with other teams and upper management to achieve and communicate shared goals• Participated in product development as a subject matter expert• Developed a proposals for new process workflows• Facilitated meetings, presenting process changes and training on new tools and procedures• Wrote and reviewed requirements and functional documents• Assisted with risk/benefit analysis for new projects• Regularly reviewed existing procedures to identify risks and develop preventative solutions• Defined and managed operational improvement goals based on problem statements• Worked with IT to validate workstation software requirements• Shadowed different support groups to increase understanding and communication between my team and their department for future collaboration

• Assisted with creating and updating Work Instructions and Process Maps• Managed large projects through the production lifecycle

• Managed small projects through the production lifecycle• Performed technical analysis of customer projects

• Provided world class customer service and support• Assisted in developing a new web-based training and resource guide• Performed the role of Sales Representative

• Gained experience working with various hardware platforms• Provided support and customer service to students, faculty, and staff• Worked on various IT improvement projects, implementing new hardware and software tools• Managed and trained other student technicians

• Worked with professors to create video lectures for their online classes• Managed online coursework for all of the various courses offered.