• Programmed interactive web forms using C#, .NET, SQL, and jQuery, for health insurance companies, to be used in a call center environment.• Assisted in investigating and troubleshooting various programming issues and bugs relating to internal applications. Additionally, assisted systems team members by offering help and answering questions regarding the writing of scripts and other useful applications for internal use.• Repurposed and updated outdated internal applications with new functionality to improve reliability, resource usage, and added features.• Worked with the Implementation Team to find solutions for adding functionality requested by external clients to both existing internal applications, and new applications.

• Worked with a team of other Jr. Systems Engineers to address technological issues that arose within the company.• Wrote scripts in PowerShell, BASH, and Python to assist coworkers and other systems team members in day to day tasks, or to monitor servers and services.• Created applications using C#, .NET, MVC, JavaScript, and/or jQuery to automate various frequently performed tasks.• Set up, updated, and maintained virtual servers.• Assisted developers on programming tasks in C# and .NET.• Set up, configured, and maintaining applications and services used by staff, such as JIRA Service Desk and Active Collab.• Helped staff with their needs using the JIRA Service Desk platform.• Pushed code changes to repositories, merged branches, and fixed conflicts in Bitbucket via Git.

• Worked as the direct assistant to the Sr. Systems Engineer, assisting in multiple tasks relating to hardware, software, networking, and telephony.• Imaged and deployed laptops and desktops, as well as installed needed software for staff.• Worked with the ticketing system Spiceworks to assist staff in their needs.• Wrote technical documentation and SOPs to supply users with needed information on how to use specific software and systems.• Troubleshot and resolved various phone hardware, telephony, and networking issues.

• Worked as the direct and only assistant to the IT Network & Server Administrator, assisting in the day to day activities and operations of over 50 users in the Indiana University Admissions office and enabled the administrator to work on more pertinent tasks.• Supplied users with answers to their technological queries and information technology needs via a help desk ticket system known as FootPrints.• Assisted in the installation and management of network hardware, system hardware, and software, including maintenance, repairs, and problem diagnosis and resolution.• Helped to maintain and administer the health and security of all system in the admissions office through Windows Server Update Services (WSUS), Active Directory Services (ADS), Group Policies (GPOs), and Symantec Endpoint Protection Manager.• Aided users in room reassignments (tearing down, moving, reconnecting systems), as well as medium scale technology upgrades (20-30 system upgrades) in an orderly and timely manner. Additionally, applied technological expertise to assist in research of future technology updates, and contributed ideas for more efficient work and ease during upgrades.• Collaborated with users and the IT Network & Server Administrator to assist in the effective imaging of Windows systems using Windows AIK (ImageX) as well as hard drive encryption (primarily with BitLocker, occasional use of PGP).• Wiped information from systems’ hard drives using DBAN or KillDisk, compiling paperwork, organizing and sending old hardware to surplus for decommission, and updating inventory lists.• Supported users in the use and installation of common software such as Microsoft Office Suite, Adobe Design/Production Suite, as well as Adobe Acrobat and other often-used office software.• Composed and edited technical documentation to assist users in the setup and day-to-day use of certain software and hardware.