Coordinates the workflow of staff and managed daily administrative operations of UPMC Psychiatric Consult & Liaison department, servicing seven UPMC hospitals as well as three telepsychiatry sites.Serves as supervisor for all administrative and secretarial support personnel in the officeSolves complex problems in relation to distributing case assignment when problems arise.Prepares and distribute weekly staff schedule.Prepares on call schedules for MD's.Prepares data reports in an accurate and timely manner.Provides administrative back up for Clinical Nurse Manager and Medical Director and fills in during sick and vacation time for office staff.

Providing operational support for consumer focused transformation at all 15 UPMC campuses in the Pittsburgh, PA area, with a focus on patient arrival and front office workforce management and development. Work with practice managers and front office staff to ensure smooth transition to consumer focused operations at UPMC practices, clinics and hospitals. Evaluate operational flow in practices, ensure that it is fluid and that consumerism implementation does not negatively impact the patient experience. Continuously helping administration redesign process in the offices, including check in, back office functions and check out.

Coordinate the workflow of staff and manages daily administrative operations of the STAR Clinic.Review administrative procedures and operating practices, suggests methods and procedures to improve operations.Manage extremely high volume of routine and crisis calls to STAR Clinic from patients and families in a professional and engaging manner.Maintain clinic service contracts, purchase requisitions and staff expense reports, paying special attention to budgetary needs.Develop and maintain updated census, research recruitment and assessment tracking reports.Assist with managing clinical staff credentialing. Ensure compliance with all UPMC Health System policies and procedures.Assistant project manager of Ipad data collection project in clinic. Corresponds with system developer, maintains data base and trains staff.Ensure compliance with requirements of appropriate regulatory agencies (DHS, DPW).Provide coordination and training to all new hires, incoming interns, volunteers and residents regarding UPMC policy, procedures and the daily operations of the clinic.Assist clinic human resources functions such as recruiting, hiring, training, and evaluating the performance of employees.Supervise and train University of Pittsburgh student employees and work study students.

Developing and implementing feedback systems to create a research and peer driven Millennial-geared Leadership Development Program.Participating in various leadership development projects, presentations and conferences.

Provided outstanding remote customer service by building relationships with styling clients using proprietary software that blends the art of styling with science

Organized the principal investigator’s calendar & schedule, set up appointments & meetings, communicated with professional colleagues of the PI, prepared/coordinated correspondence, maintained PI’s curriculum vitae, kept meeting minutes and arranged travel. Lead contact for day to day office and work flow issues.Organized visits of national and international scholars to the Phillips Lab.Provided administrative support to multiple electronic grant submissions and modifications.Assisted in creation and maintenance of budgets.Obtained clinical privileges for staff, post-doctoral scholars and faculty, keeping accurate records of sucManaged selected University of Pittsburgh staff payroll approvalManaged selected UPMC staff payroll approval

Provided customers with in depth service through comprehensive product knowledge and customer service skills, ensuring satisfaction.Provided daily sales operations, including sales analysis and cash management. Supervised and trained sales associates regularly, coaching them in selling practices.Collaborated with other members of management on visual merchandising.Increased sales by 20.2 % in two quarters, store received Second Most Improved Store in 2007.