Abosede Jimoh Email & Phone Number

Lagos State, Nigeria

Lagos State, Nigeria

Managed the development and successful launch of enterprise payment products and facilitated seamless transactions for 50,000+ users.Led a remote team of 10 Developers, 2 Quality Assurance Engineers and UX Designers to deliver cutting-edge Payment and Compliant ProductsManaged payment integration products with external partners, including App Whitelabeling and API integrations, driving a significant boost to the company's monthly overall transaction count and value.Revamped the entire KYC system and built additional KYC flows to accommodate regulatory requirements Launched a mini version of the existing application to reduce customer journey and improve usage.

Lagos, Nigeria

As a Product Specialist focused on App Experience, I provided technical support to ensure that all app-related issues faced by customers were resolved in real-time. I collaborated with Product Managers and Engineers to drive this process to success.Some of my key accomplishments include: Pioneering the first Support Product resource bank (Wiki). This served as the primary point of reference for all support-related activities. Kickstarted a weekly product knowledge-sharing session for the Customer Experience and Customer Success teams. This initiative boosted the teams' product knowledge by 42%.Achieved a 47% improvement in resolution turnaround time by directly engaging customers and efficiently resolving complex issues beyond first-level capacity.

Lagos, Nigeria

In this role, I managed the onboarding and continual engagement of over 3000 merchants. Some of my key accomplishments include:Managed customer onboarding process, ensuring that new users were effectively onboarded and trained to use products and services. This approach resulted in increased levels of engagement and follow-up, directly driving increased customer loyalty and retention.Prioritized the collection of customer feedback through comprehensive surveys and interviews, achieving an impressive feedback rate exceeding 36%, facilitating actionable insights for continuous improvement efforts.Oversaw the screening of new virtual accounts in the absence of a fraud team, identifying potential fraud by closely handling whitelisting and blacklisting procedures. This led to a 38% reduction in virtual account fraud.

Lagos, Nigeria

Collaborated effectively with customer success and Product teams to troubleshoot customer issues and attain resolutions.Delivered on-site support for Traction products, enhancing customer satisfaction by resolving issues promptly.Utilized customer support skills to advise the sales team, resulting in increased customer acquisition.Played a vital role in cluster management and merchant support, ensuring operational efficiency and business success.

Nigeria

Drove the development of an MVP within three months by leading cross-functional teams through Agile practices.Conducted extensive market research and user requirement gathering to create a tailored solution.Collaborated closely with data analysts and user researchers to deliver customer-centric product.

Remote

Lagos State, Nigeria

- Managed clients' inquiries via telephone, email, and in person.- Researched travel options and presented the best deals in terms of requirements.- Effectively functioned as liaison officer between partner companies and core industry professionals.

Bachelor'S Degree, Foreign Languages, Literatures, And Linguistics

Product Management