Abosede Oginni Email & Phone Number

Hamilton, ON, CA

Greater Toronto Area, Canada

As a Customer Support Officer at Wave, I played a pivotal role in delivering exceptional customer service and technical support to small business owners using Wave’s financial software. I provided assistance across invoicing, payments, payroll, and accounting, consistently meeting and exceeding key performance indicators to drive customer satisfaction and.

United States

 Develop deep expertise in Grid's products and services, which led to a rapid improvement and high productivity, exceeding 100% and 90% of targets while also performing debugging, testing, and feedback loop management with the Product and Engineering teams. Proactively identifying and addressing common customer challenges, significantly improving product.

Toronto, Ontario, Canada

- Exceeded the 80% standard rating by achieving 99-100% customer satisfaction survey assessments- Adapted quickly to fast-paced Startup environment and rapidly learned new systems.- Exceeded the 80% standard rating by achieving 99-100% customer satisfaction survey assessments.- Managed customer inquiries via calls and emails, achieving 95% query resolution.

Ontario, Canada

Project Management - Jira, Agile, AWS, CMS, marketing and salesforce Training

United Kingdom

In my previous role as a Sales Development Representative at United Qareer Solution, I demonstrated strongcommunication skills and a knack for generating new sales. My key accomplishments include:❖ Managed customer communication through email, chat, and calls efficiently.❖ Generating $100K in new sales through outbound prospecting and pipeline management.

Lagos State, Nigeria

❖ Instructed customers on platform usage and detected bugs within the Bamboo App through thoroughresearch and customer feedbacks.❖ Improved clients' feedback by 90% through the identification of problems and taking appropriate correctiveaction.❖ Responded to over 200 customers for 33 cloud-based developer platforms within 3 months of resumption❖ Resolved.

Nigeria

As an Academic Division Officer at Nile University of Nigeria, I successfully managed academic programs andresolved student complaints. My achievements in this role included:⮚ Proposed and executed solution that resolved top student complaint, completing 2 months ahead ofschedule.⮚ Managed 10 academic programs across 3 faculties, achieving 93% student.

Abuja

• Started as an Intern administrative staff in Taprobane Medical Centre but laterpromoted as an Administrative Officer in Federal Inland Revenue Service (FIRS)staff clinic which is managed by Taprobane Medical Centre.
• Educated clinical and non-clinical personnel on the proper use of the software (EClinicand Soft-Clinic) for proper charting and documentation.
• Monitored and supervised the daily operations of medical care unit.
• Maintained files and records and submitted reports on daily running of the clinic.

Postgraduate Degree

Bachelor’S Degree

Education record

W.A.S.S.C.E(West African Senior School Leaving Certificate)