Bss Service Engineer
CurrentDaily checks to ascertain general system health and other system maintenance activities which ensures the smooth running of system and optimizes swift transaction completion in record time.In the case of system failure, perform immediate restoration exercise to ensure applications are reachable for services to run without glitch. Carry out daily reconciliation between applications to ensure customers get premium and satisfactory value.Map out daily/weekly duties for team members to boost team competence and confidence in issue resolution.Knowledge update and transfer between team members and across other teams in the organization.Work with Development team during development and testing by providing necessary support and resources required.Reverse and validate both agents and customer transactions to reduce complaints and improve sales.Extensive use of MySQL and Oracle SQL for database query in ensuring the smooth running of operations on both applications.Writing, running, updating and automating SQL scripts to reduce resolution time of issues thereby maintaining customer satisfaction.Facilitating the on-boarding of new customers, validating old customers on the network while eliminating multiple records.Ensure regulatory policies are strictly adhered to.Registering, on-boarding and creation of new accounts for sales representatives.Work hand in hand with sales executives to restrict activities of agents and modify permissions.Track transactions from inception to completion to detect fraudulent activities.Providing timely back-end support to agents on the field during all sales activity for prompt transaction completion which boosts company revenue.Check and confirm stocks of agents and dispense resources whenever necessary.Generate BSS reports on sales and performance activities which provides insight and direction for Sales department.
