During my nearly 10-year tenure at Brierley, I progressed from Senior Project Manager to Director of Professional Services, leading cross-functional teams, optimizing project delivery, and establishing robust frameworks for client success.As Director of Professional Services, I enhanced productivity by implementing standardized workflows with tools like Atlassian and Smartsheet, fostering a collaborative environment that empowered strategic decision-making and supported revenue growth. Previously, as PMO Engagement Lead, I served as a subject matter expert, guiding clients through critical project phases and ensuring seamless hand-offs for successful go-lives. In my role as Senior Project Manager, I led complex software implementations, applied Agile and Waterfall methodologies, and introduced key process standards that streamlined our project management office operations.

In my roles at DBG, including Director of Operations and Compliance, Director of Project Management, and Senior Project Manager, I developed and enforced policies, evaluated operational performance, and managed diverse teams. I collaborated on high-value client contracts, managed project schedules and resources, and oversaw website tools and services development. Additionally, I designed website flow and functionality and developed key processes and procedures.

I started my career at American Airlines with roles in Flight Service Procedures, Flight Service DFW, and the oneworld Project Office, where I developed skills in project coordination and staff support. As an Analyst at AAdvantage Partner Development, I provided analytical insights for partnerships. Later, as a Sales Manager at AAdvantage Business Development, I focused on driving business growth and revenue through strategic initiatives for the AAdvantage Partner Marketing Group.