Abou Bamba Email and Phone Number

-Proactively engage with customers via phone, email, and correspondence to ensure effective management of outstanding receivables.-Demonstrated expertise in negotiating mutually beneficial payment plans with clients, both B2B and B2C.-Provide timely and accurate reports to management and sales teams as required.-Proficient in utilizing SAP and Microsoft Office office (Excel, Word, PowerPoint, Outlook) for efficient data management and reporting.-Skilled in evaluating and assessing the creditworthiness of existing and prospective customers through comprehensive financial analysis and payment history reviews.-Accurately allocate received payments from clients based on statements.-Regularly reconcile accounts to maintain financial integrity and accuracy.-Experience in collaborating with renowned brands (e.g., TNF, Vans, Timberland) and organizing virtual meetings (Zoom/Teams) to support seasonal orders and foster strong client relationships.

- Highly adept at making informed decisions based on presented information.- Proficient in utilizing various credit search companies, including Experian, Equifax, and TransUnion, to aid in decision-making processes.- Demonstrated analytical skills, including critical thinking and mathematical abilities.- Experienced in operating affordability calculators using Excel or alternative systems.- Adept at preventing fraudulent applications through the use of systems such as EBDR, Cifas, and instinct.- Possesses the ability to meticulously review customer proof of income documentation, including bank statements, payslips, SA302 forms, contracts, and Companies House records. Additionally, skilled in verifying the validity of proof of ID documents such as driving licenses, passports, and European ID cards (KYC).- Exhibits exceptional time management skills and effectively manages workloads to ensure daily targets are consistently met.- Collaborates effectively with other teams and departments to deliver an outstanding customer experience and achieve positive outcomes.

•Exceptional verbal and written communication skills, adept at assisting customers in reporting fraud or scam cases.•Proficient in various Barclays internal systems, including FullServe (UCA), Fraud 3, Toolkit, Device Profiler, Triumph, Edocs, and Respond.•Expertise in problem-solving, addressing issues such as blocked accounts, accounts under review, and reissue new credit or debit cards for customers.•Experienced in handling customer complaints and ensuring customer satisfaction.•Ability to safeguard customer accounts against fraud and scams.•Resilient and composed under pressure, maintaining professionalism in demanding situations.

•Adjudicating customer complaints regarding PPI mis-selling.•Conducting thorough investigations into individual cases to ensure equitable and accurate resolutions.•Demonstrating meticulous attention to detail in all aspects of cases.•Utilizing internal software to meticulously document decisions.•Collaborating effectively with cross-functional teams and departments.•Composing and disseminating final response letters to customers, clearly outlining the decisions reached.•Calculating appropriate redress for PPI and unfair commission.•Functioning both independently and collaboratively within the team to efficiently manage workloads.