Aboubacar K. Email & Phone Number

United States

Experienced in utilizing Clover systems, an all-in-one business management system, to assist small businesses in setup and training. Proficient in addressing questions on payment transactions, fraudulent activity, funding, and business reporting, as well as guiding users through web portal navigation and remote device access. Skilled in troubleshooting diverse hardware, software, application, and network issues. Dedicated to reviewing performance, conducting coaching sessions, and actively participating in training, business updates, and team engagement activities.

Fenton, Missouri, United States

Service Desk Analust for Red Lobster US & CANResponsible for verifying user accounts before providing further assistance.Utilizing ServiceNow to open, update, and close tickets relative to the service desk.Responsible for using Active Directory to manage user accounts, groups, and permissions as well as resetting user passwords.Troubleshooting network and hardware issues relative to printers, phones, POS systems, and personal computers.Troubleshooting of O365 services, such as Exchange Online, SharePoint Online, Teams, and OneDrive.Utilizing Powershell scripts to streamline workflows, increase efficiency, and reduce errors.

• Continually working to enhance call center's reputation by providing quality and timely service.• Responsible for maintaining call center database by collecting and recording information.• Using strong public speaking skills and proper phone etiquette to increase sales and customersatisfaction.

Atlanta, Georgia, United States

• Provided Help Desk Support for students faculty and staff. Helped troubleshoot basic Tier 1issues such as password resets and website questions.Holding the responsibility to create remedy trouble tickets for all calls daily.• Responsible for verifying user accounts before providing further assistance• Provided technical support and assistance with installing software programs and troubleshootingwindows and mac os.• Provided troubleshooting user problems relating to network connectivity,TCP/IP configuration,upgrades and MS Office products.• Utilizing ticketing software ServiceNow to provide support in a timely fashion.

Bachelor Of Fine Arts - Bfa, Photography

Associate Of Arts - Aa

Bachelor Of Business It Management, Information Technology