Regina B Email and Phone Number

Underwrites direct and indirect consumer loans in LoansPQ and CRIF lending systems according to company policies and procedures.

Assist in managing the day-to-day operations of the branch including opening/closing dutiesCUNA Certified Financial Counselor 2020Leadership Essentials Graduate Interview members, input applications, pull credit reports, identity cross sell opportunities, retrieve stipulations, analyze pay stubs, disburse loans, send FedEx

Established customer flow reducing customer average wait time from one hour to 10 minutesSelect interview candidates and conduct interviews for office manager openingsAudit Leasing Specialists contracts for accuracy and complianceTeam expert for customer questions and escalated complaints Met with potential contractors, set up purchase orders and approve invoices

Awarded one of three Valuable Contributor awards for year 2015Monitored and coached new reps on metrics, admissions process, and selling techniquesAssisted students with application, testing, financial aid, and paperwork

Coached, mentored, and monitored calls for new representatives in a metrics driven environmentServed on the Junior Executive Committee to review student files for complianceReceived an honor in 2012 for being a top admissions representative on the East Coast

Expert level experience reconciling reports causing 17% shrink reduction within three inventoriesExecuted full life cycle recruiting i.e. Select candidates, interview, hire, onboard, train &Successful in coaching associates and successors in promotions to store manager levelProctored tests, screened applications, and conducted job fairs for prospects