As a customer service professional with over 4 years of experience, I have a proven track record of successfully managing and leading teams to deliver exceptional support to customers. In my current role as a LiveChat team manager, I am responsible for training and coaching team members, making schedules and monitoring team performance to ensure we are meeting and exceeding customer expectations.One of my key achievements as a LiveChat team manager has been increasing customer satisfaction ratings by 20% within the first year of taking on the role. I have also implemented several process improvements that have resulted in a 25% increase in team efficiency.In addition to my experience and technical skills, I am also a strong leader who is committed to creating a positive and supportive work environment for my team. I believe in open communication and collaboration, and I strive to continuously improve and learn in order to provide the best possible service to our customers.
Listed skills include Mysql, Administrative Assistance, Social Media, Facebook Marketing, and 41 others.