Giridhar Sadagopan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

1. Collaborated with product managers across the complete product lifecycle, directly contributing to around 40-50 customer interviews. Utilized insights from these interviews to understand customer challenges, and their existing stop-gap solutions, and prioritized Level 6 feature requests for a smoother product release.2.Employed a user-centric approach.

Chennai Area, India

• Earned the distinguished recognition of 'The Incredibles, H1 Award' in 2020, as a testament to exceptional performance and dedication to excellence.
• Demonstrated unwavering commitment and proficiency by single-handedly onboarding 120 partners, a significant number of which had a mid-market presence, thereby consistently achieving set targets.
• Spearheaded the creation of strategic onboarding processes for mid-market partners, aimed at attracting high-quality partnerships.

Chennai Area, India

1.Designed an end to end service recovery process that helped increase the organization’s NPS and its average Customer Happiness Score from 09.03 (584 customers) to 08.83 (2781 customers) over a period of one year2.Managed a team in developing canned responses by analysing customer pings and identifying common queries, bringing down the SLA from 5 minutes.

Chennai Area, India

1.Increased paid leads conversion percentage from 1% to 1.5 % and reduced TAT for organic leads by 33% (from 60 minutes to 20 minutes) by analyzing lead quality and prioritizing them appropriately2.Worked with the Digital Marketing and SEO team to improve the quality of the paid campaign leads, improving the conversion percentage from 1% to 1.5%3.Developed.

Chennai Area, India

India

Organized and led the team for three exhibitions, Invest Karnanata BIEC, MSME Bangalore, mcet-rese, Pollachi. Had fun learning while doing it.Generated leads through cold calls, emails, and by attending conferences and provided product demos.