Giridhar Sadagopan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

1. Collaborated with product managers across the complete product lifecycle, directly contributing to around 40-50 customer interviews. Utilized insights from these interviews to understand customer challenges, and their existing stop-gap solutions, and prioritized Level 6 feature requests for a smoother product release.2.Employed a user-centric approach to implement in-app messaging and design an intuitive onboarding flow using "app cues", enhancing product adoption by streamlining the user journey. Used storyboarding techniques and designed an MVP wireframe to visualize and refine user experience.3.Conceived and executed product activation points within the "Freshteam" product, developing an effective measurement system for customer product usage. Devised and established measurable metrics that yielded actionable insights for strategic decision-making and product enhancements.4.Crafted and implemented comprehensive, data-driven strategies targeting enterprise customer retention, achieving a churn reduction from 5.6% to 3.1% in six months5.Initiated the formalization and operationalization of feedback loops, leveraging tools such as UserVoice and Jira to consistently gather and manage input from customers.6.Acquired extensive experience in serving both digital and enterprise customers, showcasing adaptability and proficiency in addressing the unique needs of both segments.Achieved significant breakthroughs in the digital landscape, devising a playbook that effectively engaged lower MRR customers(1000 accounts)

Chennai Area, India

● Earned the distinguished recognition of 'The Incredibles, H1 Award' in 2020, as a testament to exceptional performance and dedication to excellence.● Demonstrated unwavering commitment and proficiency by single-handedly onboarding 120 partners, a significant number of which had a mid-market presence, thereby consistently achieving set targets.● Spearheaded the creation of strategic onboarding processes for mid-market partners, aimed at attracting high-quality partnerships.

Chennai Area, India

1.Designed an end to end service recovery process that helped increase the organization’s NPS and its average Customer Happiness Score from 09.03 (584 customers) to 08.83 (2781 customers) over a period of one year2.Managed a team in developing canned responses by analysing customer pings and identifying common queries, bringing down the SLA from 5 minutes to 2 minutes.3.Executed a Brand improvement activity with the Marketing team by garnering facebook reviews, increasing the number of review by 67%, of which my contribution accounted for 32%. 4.Contributed to testing the organization’s newly launched mobile app (PYT Voyager). Worked closely with the product team throughout the development process in reviewing the interface and giving continuous feedback.5.Built a data analytics team within customer success to track and categorise customer pings which helped in identifying and reporting patterns that helped the organization make meaningful improvements to its key processes across business units.

Chennai Area, India

1.Increased paid leads conversion percentage from 1% to 1.5 % and reduced TAT for organic leads by 33% (from 60 minutes to 20 minutes) by analyzing lead quality and prioritizing them appropriately2.Worked with the Digital Marketing and SEO team to improve the quality of the paid campaign leads, improving the conversion percentage from 1% to 1.5%3.Developed cleansell checklist for the sales and ops team which helped identify & fix breaks/problems before customers begin their trip. This ongoing process has helped in achieving a better NPS score for the org.4.Analyzed lost leads and identified areas of focus on to improve lead scoring, which helped win back ~2 lost deals per month over the last 1 year

Chennai Area, India

India

Organized and led the team for three exhibitions, Invest Karnanata BIEC, MSME Bangalore, mcet-rese, Pollachi. Had fun learning while doing it.Generated leads through cold calls, emails, and by attending conferences and provided product demos.