Alexandre Boutin Email and Phone Number

-Help clients have a better understanding of themselves and improve their relationships-Specialization in grief support-Specialization in couple communication and relational therapy (in progress)

- Manage courses, documents and accesses in Moodle LMS- Create schedules based on student registrations and classes restrictions- Manage international students’ arrivals (800~)- Participate in teachers hiring & onboarding process

- Organize and coordinate IT logistical move with hardware and SaaS providers- Kinlogix EMR admin and superuser direct support to end users- Coordinate deployment of new features and present results at annual congress- Manage Active Directory and Office 365- Ubity VOIP administrator

- Participate in backend database structure definition- Test website- Manage group registrations- Facilitate international visas- On site host for group arrivals.Events:- MS Boston 2014- AQPP 2015

- Build the Online Services team from scratch (billing, technical and community support)- Plan and organize Zendesk CRM structure, process, macros, automations and reporting metrics.- Analyze business requirements and define functional requirements for users administration tools - Define and establish team structure as well as business and escalation process.- Gather and communicate key metrics after each patch to stakeholders.- Forum and social media crisis… Show more - Build the Online Services team from scratch (billing, technical and community support)- Plan and organize Zendesk CRM structure, process, macros, automations and reporting metrics.- Analyze business requirements and define functional requirements for users administration tools - Define and establish team structure as well as business and escalation process.- Gather and communicate key metrics after each patch to stakeholders.- Forum and social media crisis management.Projects:http://mwomercs.com/http://sinsofadarkage.com/https://en.wikipedia.org/wiki/MechWarrior_Tactics Show less

- Plan and coordinate workload based on projects priorities and milestones.- Define QA & Customer Service business processes and manage escalations.- Investigate and communicate with proper authorities when dealing with legal complaints.- Research, select, organize and manage a helpdesk ticketing system (HelpSpot)- Ensure COPPA compliancy with PRIVO and CRISP Thinking technologyOther Projects Kid StudioKids' CBC Wonder WorldPBS Kids PlayBayard Kids

- Co-responsible of scope analysis, planning, follow-up and control of the schedule.- Organize meetings as well as writing the minutes, follow-up, and update project registries.- Ensure teams coordination and communicate progress reports to stakeholders.

- Provide support for Schering-Plough, ABB & ING Direct (Tangerine)- Document and establish processes for internal knowledge database.- Participate in Six Sigma process- Troubleshoot issues with customers and senior engineers.

- Plan & reorganize the structure of 5 international studio- Plan & organize the deployment of new studios around the world with our QA specialists- Plan human and material resources required for upcoming quarters- Analyze and optimize QA business processes with continuous improvement team- Communicate and present QA status of every projects to stakeholders

Projects:Prince of Persia: Sands of TimePrince of Persia: Warrior Within

- Develop and teach a 350h program- Supervise student's learning curves by creating workshops and grade exams- Keep track and communicate students progress to direction and adjust accordingly- Hiring rate of 95% upon graduation

Project:https://www.toonboom.com/products/toon-boom-studio

- Define online platform specs and structure

Projects:S.C.A.R.S.Speed Busters (PC)Speed Devils (Dreamcast)Evolution: The World of Sacred Device (Dreamcast)Evolution 2: Far Off Promise (Dreamcast)