• Gain a deep understanding of our partners’ business goals and turn data into functional and practical mobile application through companywide collaborations.• Use a value-oriented, consultative sales approach to educate customers on what mobile apps service will best meet their business needs• Provide product demonstrations and general support to prospective customers.• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors• Responsible for cold calling and developing net new accounts• Leveraging data as well as prospecting to secure new deals, hence, consistently exceeding monthly metrics.• Worked with project managers, System Engineers and design team to deliver outstanding work for our clients.• Performed regular check-ins with existing account holders to ensure their needs were being met resulting in an annual retention rate 3 percentage points above plan• Managed a strategic portfolio of national clients, driving over 1M over two years across Canada• Oversaw sales pipeline using Salesforce, tracking sales opportunities and closing more deals• Present products to prospective clients• Provide professional after-sales support to maximize customer loyalty• Remain in regular contact with clients to understand and meet their needs• Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation• Negotiate agreements and keep records of sales and data

• Supervise the technical skills of the new employees (5-6 agents) during the mentor-ship program.• Assisting new employees align their expectations with the realities of the job.• Lead a Team of 10 agents• Identify all issues in team and provide continuous support to all members according to operating standards• Taking escalated calls that require high level of technical expertise and customer service skills