Diagnose and resolve hardware, software, and network issues for Dell’s products ranging from laptops, desktops, servers, and peripherals.Utilize deep product knowledge to provide expert solutions and guide customers through troubleshooting steps.Respond to complex technical inquiries via phone, ensuring a high level of customer service.Communicate technical information in a clear and understandable manner, catering to both technical and non-technical users.

- Develop and Maintain Web Applications: Assist in the development and maintenance of web applications using HTML, CSS, JavaScript, and various web frameworks.- Code Review and Debugging: Participate in code reviews, identify bugs, and assist in troubleshooting issues in the codebase.- Collaborate with Team Members: Work closely with designers, developers, and other team members to deliver high-quality web solutions.- Update and Enhance Websites: Help update website content, add new features, and improve user interfaces based on user feedback and design requirements.

• Build out both our design capabilities, but also our team• Think and design holistically to create a cohesive and coherent product experience that delivers high value for organizations and their learners • Tackle complex puzzles, providing users with intuitive tools and processes• Create UX flows, wireframes, prototypes, design mockups, specs, and production assets• Collaborate with team members and customers for ideas, insights, and feedback• Provide and receive feedback gracefully and without ego• Value thorough research such as competitor research, user interviews, and usability testing.• Work with tools like Figma, Jira, Product Board, Framer, and more• Arrange customer onboarding phone calls and develop a similar set of resources that we have created for drivers (like videos, tutorials, etc.)• Proactively reached out to unsatisfied customers who leave 1-3 stars. Understand why their experience wasn’t delightful and come up with a plan to leave them with a positive feeling.

• Working with a team of developers in an Agile environment to bring designs to light.• Communicating future vision and design for the product team through wireframes and prototypes.• Leading UX tasks such as user research, information architecture, wireframes, content strategy, etc.• Interviewing users, transcribe and analyze data to discover new features and must-have requirements.• Conducting analysis for users research, transcribing feedback into product's web platform improvement.• Establishing standards for interaction design artifacts including wireframes and prototypes.• Working with product owners and customers to understand the requirements all along the development process to ensure work is in the best interest of the user and the business.• Documenting the design intent for both business and technical audiences, using site maps, wireframes, and storyboards with appropriate functional and behavioral annotations.

• Worked individually and collaboratively on projects centered around user research, interactive design, and rapid prototyping to solve real-world business problems for local clients.• Redesigned the website to address the business goal of recapturing the consumer market currently booking rooms via third-party travel sites.• Conducted extensive user research and a responsive web redesign.• Produced personas, user flows, journey maps, sketches, wireframes, and a prototype.• Ideated and prototyped a mobile app to provide the client with a business solution that would effectively connect users with service providers.• Created multiple personas and user flows, which were fully mapped out in a clickable prototype.• Creating wireframes and a prototype that featured a simple navigation system, streamlined check- out process, and an easy-to-use interface for multiple personas.

Review diagnostics and assess the functionality and efficiency of systemsImplement security measuresMonitor security certificates and company compliance of requirementsOffer technical support to company staff and troubleshoot computer problemsInstall and update company software and hardware as neededAnticipate and report the cost of replacing or updating computer items

• Installed, configured, updated, and troubleshot services for customers, such as RedHat Linux OS level concerns, web server, database server, applications server, and mail which includes Nginx, Apache, PHP, RHCS clustering, MySQL, FTP, SSH, and DNS.• Configured, and installed specialized bank software to the bank I.T Infrastructure.• Configured hardware devices to the company`s network infrastructure.• Supported, configured, and automated the deployment of Linux infrastructure through existing Kickstart/Cobbler/CFEngine infrastructure.• Troubleshooted internal and external applications, hardware problems, and operating system issues.