Abraham Chen Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

B Local San Diego is a community of Certified B Corps in San Diego using our power to redefine the role of business and positively impact society. As events chair, I plan community engagement events and volunteer opportunities. I also speak at conferences on behalf of our non-profit and as a representative of Classy.org, a B Corp and Public Benefit Corporation.

Manage the support team for Classy Live: Classy's all in one virtual and hybrid event software for non-profits. https://www.classy.org/fundraising-solutions/classy-live/

- Wear multiple Commercial hats: Customer Service, Sales Operations, Quotes, Data Steward.- Lead and drive cross-functional alignment meetings.- Create new workflows and processes.- Present data and communicate weekly with executive leadership across the organization.- Coach and mentor peers.- Create, manage and execute new hire onboarding.- Manage Salesforce CRM case load and resolve complex customer issues.

- Lead 2 hour orientation presentation for cohorts of 20-30 new employees- Public speaking through virtual platform

Greater San Diego Area

CS Process Expert, teammates and internal partners approach him to resolve complex challenges. Key Responsibilities include: Managing top tier accounts, Driving change management in the team, and Providing input on key processes. - Order Fulfillment Process SME- Federal Government SME- Intranet Website Project Manager- Experience handling Government Blanket Purchase Agreements and PO Requirements- Key Account Support for Top Tier Revenue Accounts- B2B Punchout… Show more CS Process Expert, teammates and internal partners approach him to resolve complex challenges. Key Responsibilities include: Managing top tier accounts, Driving change management in the team, and Providing input on key processes. - Order Fulfillment Process SME- Federal Government SME- Intranet Website Project Manager- Experience handling Government Blanket Purchase Agreements and PO Requirements- Key Account Support for Top Tier Revenue Accounts- B2B Punchout Onboarding Project Rep- Voice of Customer Survey Result Project lead- PCI Compliance Specialist- Field Sales Support- Bioinformatics Software Support- eCommerce Specialist Show less

San Diego, California

Joined 4-person team responsible for covering all AMR East accounts. Deepened understanding of the Biotech market. Gained experience with commercial order fulfillment workflows. Utilized professional tools and technologies to solve problems and get answers for customers and internal partners. - Salesforce CRM Proficiency- SAP ERP Implementation Experience- JDE ERP Experience- Extensive cross-functional collaboration with Shipping, Finance, Inventory Planning, and Sales… Show more Joined 4-person team responsible for covering all AMR East accounts. Deepened understanding of the Biotech market. Gained experience with commercial order fulfillment workflows. Utilized professional tools and technologies to solve problems and get answers for customers and internal partners. - Salesforce CRM Proficiency- SAP ERP Implementation Experience- JDE ERP Experience- Extensive cross-functional collaboration with Shipping, Finance, Inventory Planning, and Sales Departments- Data analysis of daily order delay report- NIH Key Account Manager- MD, NY, VA Regional Representative- New Website Project Integration SME- Quickbase proficiency- Cybersource Credit Card Transaction Software Admin- eCommerce order and account management- ERP transition experience (from JDE to SAP)- Daily application of Microsoft Excel and Microsoft Outlook- Field 20-40 phone calls per week Show less

San Diego, California

Ozeri is a start-up business which sells electronic household items through large distributors such as Amazon.com and Costco. Experience at Ozeri provided a framework for understanding how individual roles and functions fit into the order fulfillment workflow. - Operate as solo or 2-person customer support department, fielding up to 25 phone calls and 60 emails per day- Provide technical support, troubleshooting, order details, and backorder resolutions to customers- Data… Show more Ozeri is a start-up business which sells electronic household items through large distributors such as Amazon.com and Costco. Experience at Ozeri provided a framework for understanding how individual roles and functions fit into the order fulfillment workflow. - Operate as solo or 2-person customer support department, fielding up to 25 phone calls and 60 emails per day- Provide technical support, troubleshooting, order details, and backorder resolutions to customers- Data entry: utilized excel and outlook to log replacement orders and back-ordered products- Assist warehouse with physical order shipments during busy seasons- Utilized Kayako CRM software Show less

Ucsd Cognitive Science Language Lab

- Data Analysis of dialogue transcriptions - Ran subjects through a variety of cognitive and psychological tests - Troubleshoot eye tracking equipment- Administrative tasks: organizing paperwork and cash transactions

Bachelor Of Arts, Sociology - Culture & Communications

Activities and Societies: Intervarsity Christian Fellowship - Leadership (3 years) Tritones A Capella - Baritone/Bass Duly Noted A Capella.

Master Of Business Administration - Mba, 4.0 Gpa

Leadership and Service Award recipient Course Competencies - Financial Accounting - Statistics for Management - Organizational Behavior.

Customer Experience, A+

https://extension.ucsd.edu/courses-and-programs/the-customer-experience Course Description: Concentration and mastery of real-world.

Intermediate Excel, A+