Assessed training needs of team and developed customized training plans to address those needs. Updated existing training programs for new work processes, process modifications, and system upgrades. Collaborated with cross-functional teams to establish training objectives, budgets, and timelines. Provided support to new trainers and ongoing support and education to existing trainers. Developed alternative training methods if expected improvements are not seen. Evaluated instructor text selections and training materials to verify alignment with approved curriculum. Collaborated with management to periodically review and update training program objectives. Monitored and evaluated training activities and program effectiveness. Maintained records of completed training and required recertification. Provided Technical Support to the team Handled Multiple Process - Clinical Document (EHR Specialist) & Pre - Authorization for HealthCare Providers. Skills : ▪ Stakeholder Management ▪ Training & Development - Process Optimization ▪ Worked in Learning Management System. ▪ Handled Multiple Vendors.

Design and develop training programs, courses, and materials. Create engaging content, including presentations. Identify training needs by analyzing performance gaps and organizational goals. Deliver training sessions in various formats (in-person, virtual, or blended). Adapt training methods to different learning styles. Maintain and update training materials to reflect changes in processes, policies, or technology. Organize and categorize content for easy access. Assess training effectiveness through evaluations, quizzes, and feedback. Make improvements based on participant input and performance metrics. Learning Management Systems (LMS): Administer LMS platforms, enroll participants, and track progress. Troubleshoot technical issues related to online training. Work closely with SMEs to ensure accurate and relevant content. Validate training materials against industry standards. Continuous Improvement: Stay updated on industry trends, best practices, and new technologies. Seek feedback from participants and adjust training accordingly. Conducted training need analysis to identify and address underlying issues impacting operational performance. Collaborated with others in organization to ensure successful implementation of chosen problem solutions. Analyzed information about alternative courses of action to determine which plan will offer best outcomes.

Senior Medical Record Analyst