Lead team training and serve as backup for the monthly Security Defenders task.Queue maintenance across multiple queues, applying refunds to corresponding claims.Enter and report account receivables records, including weekly recoveries reporting, and conduct daily workload reporting.Manage correspondence, tier 3 escalation requests from the contact center, and Process and send 1099 forms to providers upon request.Process payments to providers and insurance companies, ensuring accuracy and compliance with industry standards.Maintain comprehensive knowledge of Medicaid claims, eligibility, managed care, and third-party liability.

Serve as the head technician, overseeing the training of staff, troubleshooting a wide range of electronic devices, and ensuring operational efficiency in technical processes.Conduct comprehensive hardware and software diagnostics, provide expert repair services, and implement preventative measures to minimize future issues.Act as a backup sales consultant, consistently delivering excellent customer service, supporting sales strategies, and fostering strong customer relationships to drive business growth.

Deliver outstanding customer service by leveraging in-depth product knowledge to guide customers in selecting computers and electronic equipment, creating a seamless and enjoyable shopping experience that drives sales.Provide expert assistance to customers in making informed purchasing decisions, offering clear and accurate product information, ensuring satisfaction, and cultivating lasting customer loyalty through personalized care and attention.