BPW is a father and son operated family business, Nick and Abraham Kourtidis.Nick has been loyally serving his clientele in Melbourne since 1986, under the trading name ‘Abraham Quality painting Services’, becoming known across the industry as Picasso for his attention to detail and quality workmanship.Abraham has joined the family business to continue in his fathers’ legacy. Their team is committed to providing the passion and high quality service that their clients know and love.

• Report to daily managers meeting.• Present a weekly team goal, budget, and plan.• Represent our clients in residential sales. • Engage with all types of customers and use professional communication techniques to overturn objections into sales. • Coach and develop trainee’s sales system, sales pitch, and core company values.• Coach and promote team members in career progression.• Recruit and take observations out for employment opportunities. • Carry out key responsibilities to make sure the company daily schedule are in order.• Manage sales team out in regional Victoria, motivate and develop skills for career progression.

• Identify the primary and secondary financial needs of every customer, by providing informative products to suit individual needs and forwarding needs to the appropriate department• Building and maintaining rapport with customers via effective communication through walk-ins, email, phone and referrals in a professional, friendly and courteous manner.• Liaising with third parties to ensure strong business relationships in a timely and accurate manner. • Maintaining and growing client base profile, from proletarian to most affluent clients. • Participating in weekly managerial meetings for effective strategies for team morale to achieve set daily, weekly, monthly and quarterly targets. Also sharing informative and team results from the previous week in a constructive manner.• Developing strategies one on one with the branch manager and regional manager to ensure all staff are up to date with Westpac’s policies and procedures. Assisting the manager by supporting the team with their current career growth and development, by motivation and team spirit. • Observing and maintaining confidentiality, discretion, and protocols of all aspects of Westpac and firmly following company and government regulations. • Dealing with all customer’s feedback: compliments and complaints, in poise approach.• Achieving and going above and beyond set individual KPI targets.• Accurate control over monetary matters in the daily operation to ensure cash balancing. • Maintenance of the presentation of the branch daily.

• Established & intergraded the financial strategies of Prospects Plus utilizing business expertise to reach financial & operational goals & objectives.• Planned & directed all functions of the company, enforced strong leadership skills to ensure efficient utilization of corporate resources.• Developed sales & marketing plans & programs for sales staff.• Analysed market trends & statistics to determine potential growth & monitored sales performance regularly.• Created strong relationships with key contacts to develop referral sources.• Conduct client presentation & negotiations.• Created sales & marketing tools to create brand awareness in the market. • Introduced improvements in business strategies based on customer feedback.• Created KPI’s for all staff & conducted weekly one on one training & coaching program.

• Proactively driving membership sales in line with the company’s Financial Services Guide and Regulations, through customer retention and maximizing sale opportunities • Maximize sales growth and customer business nationally through phone, email, skype and interstate for face to face meetings. • Participating in senior and chair sale consultant meetings to develop, prepare and generate training strategies to optimize maximum results. • Working in sales measures such as key performance indicators, consistently exceeding KPI’s weekly by 25% -30%.• Liaising with the call centre manager to ensure the quality of appointments allocated to the membership consultants are consistent and perform weekly training with appointment setters.