I began my professional career around a decade ago as a Technology Support Representative. I not only enhanced the technology skills I had gained studying Computer Science classes, but also excelled at client relationships and escalation management. Eventually, I moved on to the role of an engineer wherein I ensured the stability and constant connectivity of the organizations’ servers and branches.Owing to my excellent communication skills and high emotional quotient, I moved on to the role of Customer Service Team Lead, where I utilized many different tools to keep track of customer experiences and lead our team to success.That has all led me to work as a Quality Assurance Manager, where I need to be detail oriented, and pay attention to everything the program does, document bugs, propose solutions, and work together with the Engineering team so the program improves, so that our Customers have a better experience with it.When not at work, I make music, sing, game, and can be found talking about meaningful experiences I’ve had when traveling and getting to know new people.