Customer Service Engineer
Desktop Support Engineer Worked as an onsite desktop support personnel supporting over 300 individuals. Supported both proprietary and non-proprietary software packages. Network Implementation Support Engineer Install and support SAN & NAS systems. Project examples: Setup EMC Clariion storage arrays and fiber switches. Installed/configured EMC Celerra NAS, Centeras & Clariion Disk Library systems. I have support Network Appliance & Dell PowerVault storage systems. Perform network LAN/WAN installations, configurations, & troubleshooting. Managed network implementation projects and network conversions. Project examples: Installed WINS servers & domain controllers. Installed Cisco routers and switch for third party companies. Unisys Field Engineers act as service providers for various companies to perform field installs and support for their products. This provided exposure to a broad range of various fibre storage, routers, switches, servers, firewalls, & tape libraries. Examples of companies/products supported: EMC, Cisco, Netapps, Brocade, Macdata, Nokia, Dell, HP, IBM, Egenera, Unisys Main Frame