Abraham May Email & Phone Number

Yorktown, IN, US

Indianapolis, Indiana, United States

Indianapolis, Indiana

Deliver technical software training to State employees and contractors, with a special eye to change management in a classroom environment. Developing specialized course material for Instructor led trainings, including written material, activities, videos, and games.Administration of small team of on-site support analysts serving 3 central Indiana offices.

• Creating and administering employee and client training programs
• Reviewing existing employee and client training programs for improvement opportunities
• Self-training on client products to review documentation presences
• Creating new and updating existing documentation and online help content
• Supporting data strategy, administrative, and creative efforts as assigned

• Deliver in-person training to retail associates to promote awareness and sales of client products.
• Gather retail associate feedback regarding client product and promotion endeavors to assist in creating future strategies.
• Document client and competitor point-of-purchase advertising in retail establishments.
• Participate in company training endeavors to keep product knowledge fresh and relevant, and participate in trainer community to share and promote effective training strategies.

Indianapolis, Indiana Area

Worked alongside employees from Indiana state government. Contributed to the creation of and updates to technical training materials, including copy-editing and brainstorming ideas to address evolving classroom needs. Assisted in delivery of technical training to clients. Supported software parallel and integration testing during lulls in training schedule.

Muncie, Indiana Area

Customer interaction and advocacy, Conflict resolution for customers and employees, Training, Sales, Management, Scheduling, Interviews, Building maintenance, Cleaning, Merchandising, Designing programs for employee motivation.

Muncie, Indiana Area

• Selected to assist an underperforming store to retrain associates and bring problem behaviors under control
• Customer interaction and advocacy
• Employee training, management, scheduling, interviews, motivation