Abraham S. Ramirez Email & Phone Number

Orlando, Fl, Us

Central Florida

Provide direct support to customers such as new/upgrade installations, troubleshooting and repairing system issues, maintaining, and servicing Continuous Emissions Monitoring Systems (CEMS) at industrial facilities.

San Jose, California

•Develop installation and service requirements, processes, and associated deliverables – driving effective and compliant activities globally, including activities conducted by technical service call centers, field service engineers, logistics, inventory management, customer service, quality, and channel partner organizations.•Deliver tasks outputs on-time relating to both sustaining and new product development projects – including system software updates and product upgrades.•Partner with Global Field Service and Technical Support Teams to insure alignment and consistency to deliver high quality of service to customers worldwide.•Interface with design engineers to identify and implement solutions to field technical problems.•Execute problem solving initiatives to drive quality solutions utilizing internal nonconformance and corrective action systems (NCEP and CAPA).

San Jose, California

•Successful with diagnosing and servicing multiple medical devices that covers fields in Interventional Cardiology, Electrophysiology, Oncology, Endoscopy, and Urology.•Provided first line technical support for Boston Scientific Capital Equipment to customers, dealer service network, and Sales-Clinical Applications team (domestic and international).•Supported the installation, maintenance, and repair of Boston Scientific Medical Devices.•Boston Scientific Medical Devices that includes iLab IVUS, FFR Link, LabSystem Pro, Rhythmia HDx 3D Mapping System, RF Ablation Systems (Maestro 3000/4000 and RF-3000), Rotablator RC-5000, AngioJet Ultra 5000A, Jetstream PVCN100, Genesys HTA, Symphion, Swiss LithoClast Select/Trilogy, Alair ATS 200, LithoVue, SpyGlass DS, Northgate Autolith Touch, Cosman RF Generators (G4/RFG-1A/RFG-1B).•Resolved customer calls and equipment problems in an effective and efficient manner while maintaining outstanding customer satisfaction.•Identified product defects (software and hardware) and followed proper escalation procedures when appropriate.

Mountain View, Ca

•Provided first line technical support to the ZONARE Medical System’s customers, dealer service network, and Sales-Clinical Applications team.•Conducted BioMed Training on the multiple ZONARE Medical Ultrasound Devices to various customers (domestic and international).•Supported the installation, maintenance, and repair of ZONARE ultrasound products.•Resolved customer calls and equipment problems in an effective and efficient manner while maintaining outstanding customer satisfaction.

Livermore, Ca

•Conducted numerous visual, electrical, and mechanical tests to qualify various engineering process control equipment that enabled precise surface modification - surface cleaning, process curing, and thin film coating of semiconductor wafers, biosensors, and medical slides.•Provided technical phone and email support to customers such as Intel, 3M, Northrop Grumman, Medtronic MiniMed, Boston Scientific, Canada Department of Defense, and Silverbrook Research.•Effectively completed service visits at customer sites (domestic and international) for system start-up training, calibration, and repairs of process control equipment.•Responsible with the preventative and corrective maintenance of Vacuum Bake/Vapor Prime, Plasma Cleaning, and Chemical Vapor Deposition Systems used for customer demonstrations.•Authored numerous training lectures and procedures to ensure team personnel had more than ample knowledge of the various process control equipment.•Provided guidance and supervision of peers when required while acting as a Senior Field Service Technician.•Managed escalated issues during manager absence and coordinated group efforts to resolve customer service repair and material needs.

Pleasanton, Ca

•Analyzed raw field data collected from Telecommunication Central Offices to be entered and utilized in custom designed web-based asset management application.•Data included: DC Power Plants, Generators, HVAC systems, Batteries, Rectifiers, UPS systems, AC Panels, Inverters, Converters, Power Distribution bays, Fire systems.

Pleasanton, Ca

•Provided professional design and construction consultant services for numerous Wireless Telecommunication Carriers (AT&T Wireless, T-Mobile, Sprint, metroPCS, and Verizon Wireless).•Managed over 300 projects throughout the design and construction phases of Wireless Telecommunication Sites that covered the Western Region of the United States.•Reviewed design drawings/surveys, environmental reports, structural calculations, and actual field conditions to insure the constructability of effective and safe sites.•Directed and coordinated CAD, Architectural, Structural, and Electrical Design Teams for production of design documents.•Drafted numerous Telecommunication Site Designs from initial conceptual design to construction as-built plans.

Pleasanton, Ca

•Instrumental role as a pivotal consultant in the Riverside Team Market during the successful Sprint PCS LA400 Project.•Coordinated and resolved lease, architectural, engineering and construction issues.•Developed site acquisition and construction schedules for Telecommunication Cell Sites.•Managed and ordered construction materials and Power/Telco services to insure their timely delivery to construction sites.

Yokosuka, Japan

•Supervised team of 5 technicians in daily operations and upkeep of the entire ship’s internal voice communication systems.•Personally trained personnel in the preventative and corrective maintenance, testing, casualty analysis, fault isolation, and repair of electrical and electronic circuits.•Authored numerous training lectures and procedures to ensure new team personnel had more than ample knowledge of all telecommunication systems, audio/visual, and alarm sensor systems.•Implemented quality control methodology to ensure various internal shipboard communication equipment reliability was high resulting in saving the US Navy from wasted man-hours for repeat repairs.•Led with the troubleshooting, repair/replacement, and alignment checks of the shipboard’s primary inertial navigation units during forward deployed operations in the Arabian Gulf.•Effectively used Technical Manuals, Publications, Blueprints, Schematics, and Diagrams to assist in troubleshooting.