Abraham Samuel Email & Phone Number

Fredericton, Nb, Ca

Fredericton, Nb, Ca

Chennai, Tamil Nadu, India

Managing day-to-day customer disputes over mail and call reports in areas including daily productivity, customer retention, process improvement, and compliance.Managed to reduce the TAT in resolving customer disputes in under 5 days.Managing the project of a 24-hour resolution to customer disputes through direct conversation with the customer over calls.Developing and sustaining solid relationships with key clients that bring in the most income for the company.Addressing and resolving key clients’ complaints.Acting as the main point of contact between key clients and internal teams.Supervising the account teams assigned to each key client.

Madurai, Tamil Nadu, India

Managing day-to-day operations, supervising 50+ direct and indirect reports in areas including services, stock maintenance, customer retention, inventory, sales, marketing and compliance.Implemented a balanced scorecard and workflow analysis that fast-tracked a turnaround from a history of multiyear losses to sustainable profitability within 6 months.Introduced employee-recognition programs and career-pathing opportunities that boosted staff retention, morale and satisfaction to new bests.

Chennai Area, India

Managing day-to-day operations of various OYO properties in a cluster and ensuring a great Guest Experience for guests staying at OYO properties.Driving profitability through streamlined operations, boosting demand through local channels, ancillary sources of revenue and seamless guest experience.Ensuring the SLA’s are followed strictly & promote these.Proactively plan for emergency situations & dealing these with minimal cost impact.Handling the PnL of all the properties and managing the Expense Management System & promote adherence tothe set policies.

Madurai Area, India

Conducting researches regarding existing and prospective clients, competitors and market trend.Assigning targets to teams according to their cost and matching the management targets.Proposing marketing strategy ideas to optimize targeting of customers.Mentoring and motivating the team to exceptional performance.Working on internal and external deals which would attract the market and the non return clients.

Chennai Area, India

Working on the retail side of business which is the major backbone and income of Amazon.com.Monitoring various products across the major competitors for Amazon.com.Checking all possible criteria to find the products across the various competitors so that the company gives the best to its customer.Working on many tools developed by Amazon.com to search out for the various products sold by amazon.com against its competitors.Regular communications with the buyers on the priority of products sold by Amazon.com and help them in the improvement of the sales.Being a part of the recruitment process and provide valuable decision during the hire.Resolving tickets and assigning tasks to the associates to help the business stay on track.Conducting daily, weekly and monthly meetings with the team based and the requirement and sending daily, weekly and monthly reports.

Chennai Area, India

Working on the tool ‘X-Ray’ launched for Amazons eBook reader Kindle.Testing the tool to verify the tool is working perfectly before the eBooks reach the customers end.Checking the quality of the books; whether it should reach the customer or be escalated.Working and coordinating along with the colleagues located in Seattle and Costa Rica regards the project.Regular communication and feedback on the quality of the X-Ray tool to Seattle.

York, United Kingdom

Working / Supporting the store’s standards to be kept to the mark.Handling a team of ten and training them to maintain the layout.Working on Checkouts, Stock checks, Bakery and Stocking.Working as a Backup and Customer Support for online shopping customers.

Master Of Business Administration - Mba, Concentration In Management Analytics

Msc, Communications Engineering, Pass

Activities and Societies: Salsa Dance GroupMobile Communications, Internet Protocols, Optical Communications, Error Control Coding.

Bachelors Of Engineering, Electronics And Communications, Pass

Activities and Societies: Department Magazine Editorial Team, Fun Committee Member, Football team Captain.Electronics communication.

Higher Secondary S.B.O.A; Distinction, Mathematics; Physics, Chemistry, Biology And English, Pass

Activities and Societies: Football school team captain