As a graduate of Tech Foundry with a certificate in Information Technology and a Google IT Support Certificate, I have honed my customer support skills and successfully transitioned to a career in IT. Previously, I gained valuable experience as a medical technician at New England Retinal Consultants, where I provided technical assistance to doctors and patients, managed medical equipment, and handled data entry and analysis tasks. My background has equipped me with strong customer service and support skills, which I have applied to deliver excellent service to clients. I am passionate about staying updated with emerging technologies, solving problems creatively, and contributing to team success. I am eager to leverage my education and experience to thrive in an IT support role, contributing effectively to organizational goals.