Abraham E. Email & Phone Number

Plano, Texas, United States

• Manage and troubleshoot challenging issues for our customers
• Provide world-class service to our customers
• Provide specialized support on both technical and product issues, also manage customer escalations
• Lead / coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required
• Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive product roadmap.

Carrollton, Texas, United States

• Provided exemplary client support and technical issue resolution via phone (or email as needed)
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling.
• Provided timely follow up on outstanding client issues.
• Effectively communicated and interacted with staff assigned to assist in resolving client issues.
• Facilitated general web-based sessions to aid new customers in implementing CS software.
• Ability to self-manage and work as a contributing member of a team.