Abraham E. Email & Phone Number

Plano, Texas, United States

• Manage and troubleshoot challenging issues for our customers• Provide world-class service to our customers• Provide specialized support on both technical and product issues, also manage customer escalations• Lead / coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required• Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive product roadmap.

Carrollton, Texas, United States

• Provided exemplary client support and technical issue resolution via phone (or email as needed)• Meet performance objectives in call quality, customer satisfaction surveys, and call handling.• Provided timely follow up on outstanding client issues.• Effectively communicated and interacted with staff assigned to assist in resolving client issues.• Facilitated general web-based sessions to aid new customers in implementing CS software.• Ability to self-manage and work as a contributing member of a team.• Ability to stay motivated in a fast paced, high-pressure environment.• Strong research and problem-solving skills• Ability to quickly learn and master technical or complex information