Abraham Heward Email & Phone Number

San Francisco, California, Us

Integrated our internal Ruby on Rails shipping system with NetSuite Enterprise through Celigo's Integrator.io platform. Now expanding and improving the assignment logic in our Rails app, ensuring our members are paired with the ideal coach and/or physical therapist for their needs.

Tempe, Arizona, Us

Spent a year adding features to the Scheduling algorithm (see below), but am now working on features as a member of the Search API platform team, coding in C# and .Net 6.0, using tools like Elastic, Azure Redis, and GraphQL to serve up performant endpoints for Carvana's Search page.

Tempe, Arizona, Us

Member of the Scheduling team, writing API endpoints in C# .Net 3.1, consumed by other internal microservices. Also did some small projects in React to enable the Product team to easily update system configuration variables via an internal web page UI. Wrote and maintained a number of k6 performance tests written in Javascript. Began helping the team transition to a Kafka eventing model before I switched to the "Merch" team, responsible for Carvana's Search functionality.

Tempe, Arizona, Us

Authored C# tests and supporting code for Carvana's Scheduling API, as well as some unit tests at the application and domain layers. Converted the majority of our tests written in C# with Selenium into JavaScript using Cypress.io's new framework. Happy to bid adieu to endless timeouts and null- and stale-element reference exceptions! Cypress is a Selenium killer!Built a small library of test helper functions in a ServiceFabric framework, exposed to our test library as a simple API. Their purpose is to significantly improve site "testability" by minimizing the need for tests to interact with the front end. Exposed via RESTful API endpoints, the functions will facilitate rapidly massaging test data into desired states, increasing test reliability and speed of execution, with the end goal being to minimize the work described in the next paragraph.Wrote end-to-end browser-based test code using Selenium Webdriver and NUnit in C#. Authored and refactored their original Selenium framework essentially from the ground up, using a combination of the Screenplay, Page Object, and Builder design patterns. Tests ran in parallel on a Zalenium VM array hosted on AWS, but they've been all but shut off since we switched to Cypress.

Cincinnati, Oh, Us

Responsible for the .NET integration test suite for the API of triPOS, a PIN pad controller employing XML and JSON for payment processing through RESTful endpoints. My primary day-to-day focus is improving and extending the suite's tests and C# codebase, using Visual Studio 15, Git, and Microsoft's Team Foundation Server.Accomplishments• Using the .NET System.Web and System.Http libraries, wrote a simple proxy HTTP Listener with an API, allowing the capture and verification of otherwise invisible back-end http requests sent from triPOS.• Split out some common code into a shared library to be used by multiple test projects, with the goal of keeping things "DRY" and easier to maintain over time.• Refactored some C# Integration test code that used RESTful services for sending and receiving XML strings.• Spearhead for an effort at getting a load-testing project in MS Azure and Visual Studio Team Services off the ground.

Scottsdale, Az, Us

Architected a functional test automation framework that is a mix of browser/UI and API tests. Coded in Java with Selenium, JUnit, Maven, and the Apache HTTP Client tools. Setting up tests to run in a Jenkins CI environment.

Lehi, Ut, Us

• Continued to automate the functional testing of Coeus, using Cucumber and Ruby--work begun at rSmart• Maintained and extended the "TestFactory," a Ruby gem I created using the Watir-webdriver library. TestFactory facilitates the rapid development and ongoing maintenance of automated tests using any test framework, such as Cucumber. TestFactory is open-source and currently available at rubygems.org• Wrote Ruby "rake" tasks for running test suites in Jenkins, to support Kuali Research's continuous deployment release cycle

Scottsdale, Az, Us

• Created the TestFactory Ruby gem• Wrote testing scenarios for Kuali Coeus using Cucumber, Rspec, and TestFactory• Mentored other automation engineers on best practices for writing and maintaining TestFactory-driven scripts• Reviewed code written by other members of the Kuali/rSmart test team, suggesting improvements or corrections as needed. You can see much of this work directly, here: https://github.com/aheward?tab=activity• Mentored junior members of the team on testing and test automation philosophy• Trained the Kuali testing team at Cornell University on the TestFactory design pattern so that they could begin using to write a suite of Cucumber tests for the Kuali Financial System• Speaker at Kuali Days 2013 on testing, and why test automation projects fail• Lead the manual regression testing efforts for rSmart's Sakai-CLE sprints• Using Watir-webdriver, created an API for interacting with the open-source Online Learning projects Sakai-CLE and Sakai-OAE.• Converted the Sakai test framework into a Ruby gem and made it available on rubygems.org for any rSmart clients who wish to use it for their own testing efforts• Some minimal usage of SoapUI for evaluating updates to the Sakai API.

Tempe , Arizona, Us

Hired to help Adhesive develop their testing strategy and shape the development process into a fully BDD shop, with the ultimate goal being continuous deployment.Accomplishments:• Manually tested their sprint deliverables• Helped to design the development/test strategy behind their weekly sprint cycle• Wrote many Gherkin features/scenarios in the BDD style.

Tempe, Az, Us

Contracted with FetchBack's QA team to update and improve the Ruby/Watir-webdriver automation scripts I wrote for them last year.

Tempe, Az, Us

FetchBack provides an online advertising service known in the industry as "retargeting". My role in the company is to help to plan the company’s development schedule, test newly developed features and bug fixes in their Java-based web application, and write and maintain a suite of automated regression scripts, written in Ruby/Watir. Issues are tracked in Jira, and product design and testing documentation is written in Confluence.Accomplishments:• Gave a presentation on writing effective "bug" reports to the Account Management team, resulting in improved communication between the AMs and Development, and faster turn-around time for addressing issues.• To improve Fetchback's "collective knowledge" and "institutional memory", I wrote detailed documentation for Fetchback's numerous advertiser reports, as well as instructional documentation for various aspects of "Fido," Fetchback’s proprietary tool for managing its client’s online advertising campaigns. These documents helped new employees get up-to-speed faster.• Codified the company's development process, describing all the steps, from design to release.• Starting from scratch, developed a suite of automated regression checks using Watir, Ruby, and SQLite3. These scripts expanded the breadth and scope of the release candidate regression testing while simultaneously reducing their execution time by an order of magnitude. Without them we would not have been able to maintain our aggressive weekly release schedule.

Louisville, Kentucky, Us

RightSourceRx is the mail-order pharmacy arm of Humana Health. Based in Phoenix, RightSourceRx processes and fills several million prescriptions yearly. I was hired to test “Fairfax”, RightSourceRx’s replacement system responsible for the scanning and OCR of all incoming mail and fax orders. Accomplishments:• On a team of 17 people, I wrote over 2000 of Fairfax’s approximately 5000 test cases, based solely on the existing design documents.• Regression-tested “MailRx”, RightSourceRx’s current front end for their patient and prescription order records database.• Consulted with the team managers, recommending ways to streamline process and improve testing efficiencies.• Mentored the team on testing philosophy, including giving a PowerPoint presentation on Goodhart’s Law and the potential dangers of becoming “test case obsessed.”

Burbank, California, Us

Qtask, a start-up, is creating an innovative online collaboration and accountability SaaS product. It blends the newest ideas from web 2.0, social networking, real-time interaction, speed, and intuitive UI. We use Qtask daily to document, monitor, issue track, and manage Qtask. As a testament to its usefulness, almost all employees work remotely, from Europe and North America. Accomplishments:• Built the test team from the ground up. This included interviewing candidates and training new hires when necessary.• Managed the small team of part-time contractor testers.• Managed the preliminary development of a suite of automated tests of Qtask's API calls, using Watir, an open-source testing library for Ruby.• Collaborated on improving the development process to ensure the least number of bugs slipped through, in spite of the web site's aggressive weekly release schedule. This included defining the release schedule, tracking showstopper bugs, managing the update process, and coordinating emergency "hot fixes" to the site when necessary.• Wrote and maintained all of the company's testing documentation, including a "New Tester Orientation"--a document designed to acquaint new hires with Qtask's unique development process (which resembled the Agile methodology).• Met weekly and semi-weekly with development heads to track and modify project priorities.• Worked with the Marketing department to design and implement a process for coordinating copy writers and IT staff (who were on opposite sides of the country) to ensure safe and frequent updates to Qtask's marketing web pages. Prior to implementing the process, many embarrassing problems would inadvertently "go live", to be found by customers. The new process minimized these types of mistakes.

Irving, Texas, Us

RelayHealth, a subsidiary of McKesson, developed and maintained a Visual Basic product called "ProHelpDesk", designed to process claims for prescription medication.Accomplishments:• Evaluated a number of test automation tools, such as Seapine's QA Wizard Pro and Mercury's QuickTest, to quickly determine whether any would be a good fit for ProHelpDesk. Reported my findings and recommendations to the development team.• Wrote a number of test plans based on vague requirements specifications. This process required taking the initiative and making frequent contacts by email and phone with the offsite development staff to get questions answered regarding expected functionality.• Reported bugs and tracked time using their bug database, which was custom made in MS Access (and, prior to leaving to join Qtask, I strongly suggested they consider using other tools for this purpose).

Harmony Information Systems, Inc., is the leading provider of information management solutions for both government and private provider human services organizations. Harmony helps agencies maximize client outcomes, improve the efficiency of service delivery, and ensure funding compliance by offering automated, easy-to-use, web-based software.Accomplishments:• Initially hired as the company's only full-time manual tester of "Web Harmony", the company's flagship product.• When hired, Web Harmony had out-of-date help manuals and extremely limited or non-existent requirements documents. Within 6 months I had become one of two "experts" on the product. We became the unofficial second-tier for customer support.• Ultimately managed 3 additional testers.• To ensure that QA would be able to quickly provide management with accurate reports regarding the current status of testing, I began the process of cataloging a comprehensive suite of test cases in Mercury's Test Director. As a result, QA could, at will, provide Harmony's stakeholders with a concise summary of where we were in the testing cycle.• Bugs and feature requests were tracked in Web Harmony itself.• Edited a number of updates to the Help manuals.• Learned basic SQL commands and MS Enterprise Manager, creating queries to verify the integrity of the system data.

Originally named "PageMasters, Inc.", prior to being purchased by Buzzsaw.com, the company was the premiere provider of software to manage large-format print jobs for architects, engineers, and reprographers.Accomplishments:• Managed up to 9 people responsible both for testing the product across several major and minor releases and localization builds, and for providing telephone and email support to our worldwide customer base. • Worked closely with executive, technical, and sales staff throughout the organization to communicate the current status of the application and the test team's progress.• Helped to define product requirements, set new feature and bug-fix priorities, and otherwise improve the application's functionality, based on customer needs.• Created and maintained a comprehensive, 156-page test specification designed to ensure complete testing coverage, including for the 11 localized versions of the product• Developed a novel way to track the testing team’s progress so that the whole company always knew our status.• Trained the junior team members in the philosophy and methodology of effective testing.• Delegated specific testing and support tasks to appropriate members of the team, to capitalize on their strengths and experience, and provide opportunities for growth.• Used MS Project to determine testing schedules and potential resource bottlenecks or unrealistic deadlines.Used PVCS Tracker for compiling product bugs and feature requests.• Contributed directly to the testing effort, as necessary, with exploratory and regression testing.• Provided our international customer base with friendly support via telephone, email, and on-site visits.• Created a customer support "knowledgebase" from scratch, via FileMaker Pro 4.0 and 5.0, which enabled the support team to build a library of common problems and their solutions. As a result, they could do simple key word searches and quickly diagnose and solve customer issues.

San Francisco, Ca, Us

• Gameplay designer on the game "Banzai Bug."

Santa Monica, California, Us

• Tested many games• G33k street cred established